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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Plano, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1601 Custer Road for the ultimate SONIC experience!
I’m not sure what’s going on with the sonics but just about every last sonic have SEVERAL BROKEN MACHINES (either they can’t hear the speaker or the button simply doesn’t work. Most of them aren’t labeled so you won’t know if it’s broken are not…. The kids always mess up the orders. The older workers always get it right but the kids….. something will be wrong..
JC
Justin Clopp
Mar 14, 2026
1.0
I come to this location and it's 8:30 am on a Saturday about to order and a guy comes out and says they don't open until 9 on Saturdays and Sunday. Smh. Google says mon-sat opens at 7am. I see alot of the same review's and more negative ones and all y'all have to say is sorry? If y'all are sorry then fix it. Gotta do better
DS
Dawn Smith
Mar 1, 2026
1.0
Imagine waiting until 9am for Sonic to be open, pulling up to the drive thru kiosk, hitting the red button and waiting for 5 minutes without even an acknowledgement ... and there are no other cars in the stalls ...
Visiting from out of town, every other Sonic I have been thru, someone acknowledges you, even when they're busy. I left and went to Whataburger.
AC
Alysen Christensen
Feb 24, 2026
3.0
Just a couple not-deep fried options would be amazing.
MM
Matthew McGrew
Jan 20, 2026
2.0
I waited 15 minutes past the stated pickup time. I had checked in with the stall immediately on arrival and had visual confirmation that my order was checked in for that stall. After waiting so long, I finally had to get out and wave down a server, she was clearly stressed and overloaded but trying to be polite. She said someone would check. A few minutes later a 2nd server delivered the food with an attitude saying that I wasn't checked in and offered no path to remedy the situation. I would have take a simple apology that they are having system issues. I got attitude, which implies they either don't care about the problem, the customer waiting, or what that extra 15min waiting past the stated pickup time might have cost others down stream - Which it nearly did.
Sonic needs to have better pick-up processing, this issue shouldn't be possible. They need servers who aren't being put under such terrible stressful conditions. I give them the benefit of doubt here that it's Sonic who isn't giving them what they need on multiple levels for this situation to be handled this badly. I sympathize for anyone feeling stuck there.
I will never order Sonic again from this or any location. There are too many better options than to deal with their clearly broken corporate ethos.
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