Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported receiving cold, poorly cooked, or incorrect food orders, leading to dissatisfaction.
Customer Service
Many reviews highlighted rude or unhelpful staff, with several customers expressing frustration over poor service and management.
Cleanliness
Several customers noted unsanitary conditions both inside and outside the restaurant, including dirty floors and bathrooms.
Operational Issues
Customers frequently mentioned problems with the restaurant being closed during posted hours, as well as issues with order accuracy and availability of menu items.
DG
Dakota “Bear” Gibson
Dec 27, 2025
1.0
Food is generally cold. Staff is always upset to be at work. Online odors are always incorrect.
MM
Maya
Dec 11, 2025
1.0
Every Wendy’s I’ve tried in the last 5 years has sucked. This location in particular fretted me with “one second” and had me waiting over 5 minutes. When they finally came back she said they were doing cash only because their system was having issues. Annoying as hell.
KC
Karl Clark
Nov 20, 2025
3.0
I only go to this location if I'm in a time crunch.
Outside:
Outside of the building is run down looking. Needs a power wash. Dead trees and shrubbery in the parking lot, it's been there for a couple of years now, clean it up. At least try to give the impression you care about your business.
Ordering signs - old, dingey. 1990 tech in 2025, sad. Only 1 sign so the kitchen is waiting for you to read the menu then order. A 2nd sign to read before the ordering sign would be nice.
A cover would be nice too, keep the rain out of my car while I wait for the order taker to press the buttons.
The screen that display's my order - that's been broken for months, maybe longer.
Inside:
Steam clean everything, please.
Move the advertising signs in the windows around. Seriously consider where someone in their car will be to read the sign.
Lighting - Signs - The Sign on the pole next to Springcreek. Burnt out bulbs, doesn't come on at dark - usually later, if it does. Why isn't this automatic?
Dingy store.
This morning I pull in to order, McDonalds next door has about 15 cars in line but I'm tired of their food so - there's no one at Wendy's. I pull up and order. A minute goes by and someone comes on the speaker, "Did you order", so I repeat myself.
A long moment goes by and "What did you order?"
A Honey Chicken Biscuit, but by then I'm done. Not unless I see changes on the outside or sadly I think this location will close just like the Arbys next door.
SA
Spencer A
Nov 7, 2025
1.0
First time I ordered here, my baconator fries were burnt and cold
Decided to give it a second chance, huge mistake; got food poisoning.
Do yourself a favor and just go to the McDonald's next door, or if you're down for it, the Arby's
CH
Cynthia Hill
Oct 30, 2025
2.0
I usually wouldn't even come to this Wendy's but I made an exception because I was in the area and decided instead of fries I'd snack on apple slices. At the window I asked for pepper, the girl gave me napkins. I said no pepper like salt n pepper but no salt just pepper and some ketchup packets because I got a single with ketchup not the other sauce choices and they put so little ketchup on it that made it dry and she didn't give me any ketchup packets. Then after driving away and finishing my dry burger had to take off the top bun then went for my apple slices which have a label on them saying use by Wed and this is Thur night after 10pm! So I came back and have to wait in a long line of cars and said I want to change out my apples. So she took my apples and brought back another, at least I can see she didn't just change the sticker.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's in Plano, TX?
The drive-through at Wendy's in Plano, TX is open from 6:30 AM to midnight Monday through Thursday, 6:30 AM to 1:00 AM on Friday and Saturday, and 8:00 AM to midnight on Sunday.
Does this Wendy's location offer dine-in and delivery options?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery services where available.
Is breakfast served at this Wendy's location?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides via their website or app.
How can I order Wendy's food online for delivery or pickup?
You can place your order online through the Wendy's app or at order.wendys.com and select your preferred location.
What payment options are accepted at Wendy's in Plano, TX?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Where is Wendy's located in Plano, TX?
Wendy's is located at 709 W Spring Creek Parkway, Plano, TX 75023, USA.
Are there other fast food restaurants near this Wendy's location?
Yes, nearby fast food options include McDonald's, Arby's, Pita Town, Subway, and Manhattan Burger, providing convenient alternatives or variety for your meal needs.
What nearby sweet treat options are available around Wendy's?
Nearby dessert options include Bazaria Frozen Yogurt and Gelato Cafe, Yopping Frozen Yogurt & Ice Cream Cafe, and Rc donuts, perfect for a treat after your meal at Wendy's.
Are there beauty and personal care services near Wendy's?
Yes, nearby you can find Ashima's Salon, Sisters & Kids Hair Braiding, The Qi to Beauty, Ant Wayne barber, and D Master Barber for various beauty and grooming services.
How can I contact this Wendy's for questions or feedback?
You can call Wendy's at (972) 468-1756, or reach their Customer Care team via Live Chat through the Wendy's Contact page or call 888-624-8140. Feedback can also be submitted through Wendy's Customer Satisfaction Survey online.