Tom Thumb

4.1
1016 reviews

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopTom Thumb
Looking for a grocery store near you? Visit your local Tom Thumb located at 7801 Alma Dr, Plano, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Tom Thumb pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Tom Thumb deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Tom Thumb near you today! Tom Thumb is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Download our Tom Thumb app for Tom Thumb for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (972) 527-0961. Stop by and see why our service, convenience, and fresh offerings will make Tom Thumb your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Tom Thumb
7801 Alma Dr, Plano, TX
75025, United States

Hours

Reviews

4.1
1,016 reviews
5 stars
564
4 stars
221
3 stars
101
2 stars
45
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised helpful staff while others reported rude interactions and unhelpful responses.

Product Quality

Numerous complaints about expired or low-quality products, particularly in the meat and produce sections.

Stock Availability

Frequent issues with items being out of stock, especially those advertised on sale, leading to customer frustration.

Store Cleanliness

Generally positive remarks about store cleanliness and organization, although some noted issues with specific areas.

Pricing

Customers found prices to be high compared to competitors, with some expressing dissatisfaction over perceived value.
  • NH
    Norman Hollis
    Dec 30, 2025
    4.0
    Good store. Always miss some coupons
  • MR
    Mary Robertson
    Dec 10, 2025
    5.0
    GREAT CUSTOMER CARE! I used their grocery delivery service. They made a small error, but went to amazing lengths to correct the problem. Christian a member of their management team, listened with obvious concern and sincerely apologized. To my surprise he also immediately began offering solutions. The current trend for retail is the obligatory I’m sorry for your problem, but not much more. In the list Christian offered a refund for the item, but when I explained that I had needed the item and wouldn’t be able to come in to replace it, he offered to have it brought to me. Within a couple of hours he personally delivered the replacement. There was some confusion about what ounce box it was, so the next day he sent Stephanie, the manager of delivery. She brought two of the correct size boxes for my trouble, along with a polite note of apology. Finally customer service that was actually about the customer. I’m a huge fan of this store.
  • AM
    Adam Muriby
    Dec 2, 2025
    4.0
    A great place to pickup Halal grassfed meat and pretty good customer service
  • LL
    Linda Lin
    Nov 27, 2025
    2.0
    The customer service doesn’t know how to use the app, I wasted a lot of time and figured out by myself
  • EN
    ela ness
    Nov 23, 2025
    1.0
    Absolutely overpriced, rude staff nobody will help , rotten produce, and completely incompetent people. I will never spend another penny there.

Frequently Asked Questions About Tom Thumb

Does Tom Thumb accept SNAP EBT?

Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Tom Thumb is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Tom Thumb near me accept Apple Pay?

Yes, Tom Thumb accepts Apple Pay and many other convenient payment methods!