The Port of Peri Peri was a major disappointment and easily one of the worst dining experiences in a long time. The biggest issue was that there was only one employee trying to do everything,working the register, handling online orders, running food, and dealing with the kitchen. As a result, the entire service and food quality suffered badly.
From the moment we arrived, it was clear the restaurant was severely understaffed. One person was juggling taking orders at the counter, packing takeout, managing incoming online orders, and then trying to serve food to the tables as well. This wasn’t a case of someone being slow or inattentive; it was obvious he was completely overworked and set up to fail by management.
Because of that, our food came out in terrible condition. The rice was cold, the chicken was not properly cooked, and everything tasted like it had been sitting out instead of being freshly prepared. It completely ruined the mood of the evening; after waiting, the least you expect is a hot, properly cooked meal, and this place could not even meet that basic standard.
The most frustrating part is that this feels like a management and ownership problem, not just a “busy night.” If the owners choose to keep the restaurant open and continue accepting dine‑in and online orders, they have a responsibility to staff it properly. Running a place with one exhausted worker doing the job of several people comes across as cutting corners and chasing money instead of caring about customers or employees.
To the owners: if you cannot hire enough staff to operate smoothly, you should reconsider your business model or reduce your hours instead of making customers pay for a clearly broken operation. As it stands, this felt like a pure money grab with no respect for service or quality.
I will not be visiting this location again, and would not recommend it to anyone looking for a decent meal or a pleasant dining experience.