Many customers reported issues with food quality, including dry, cold, or improperly cooked chicken, and missing items from orders.
Service Issues
Numerous reviews highlighted poor service, including long wait times, unresponsive staff, and frequent stock shortages.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Customer Experience
Many patrons expressed disappointment with the overall dining experience, citing rude staff and a lack of proper dining accommodations.
AS
Abigail Schwartz
Feb 1, 2026
1.0
Ordered food for pickup. They forgot our soda (while still charging for it), didn’t have the paneer we ordered and gave chicken instead and poured dressing all over the salad that was ordered without it.
MK
Mujahid Kaka
Feb 1, 2026
1.0
Was a very disappointing experience. Not the port of peri peri that used to be so good. I remember the Sugarland one and we used to eat there regularly. I ate once in this location 1.5 years back and still was ok. But yesterday was a very bad experience, the tenders were dry and hard to even chew. I took 28 tenders with rice and chicken for a family gathering and everyone was disappointed. The only reason I want to even give 1 star is because the lady in counter had the patience to work with me to give the best combination for the best price over the phone.
SA
Sofia A
Jan 26, 2026
1.0
Avoid this restaurant at all cost. Horrible service. Half the items are always missing. You will call to confirm and they'll say yes to get you in the restaurant and once you're there nothing is available. Its happend multiple times. Also the drink machine hasn't worked in 3 years lol
AA
Ayesha Aqil
Jan 7, 2026
1.0
The Port of Peri Peri was a major disappointment and easily one of the worst dining experiences in a long time. The biggest issue was that there was only one employee trying to do everything,working the register, handling online orders, running food, and dealing with the kitchen. As a result, the entire service and food quality suffered badly.
From the moment we arrived, it was clear the restaurant was severely understaffed. One person was juggling taking orders at the counter, packing takeout, managing incoming online orders, and then trying to serve food to the tables as well. This wasn’t a case of someone being slow or inattentive; it was obvious he was completely overworked and set up to fail by management.
Because of that, our food came out in terrible condition. The rice was cold, the chicken was not properly cooked, and everything tasted like it had been sitting out instead of being freshly prepared. It completely ruined the mood of the evening; after waiting, the least you expect is a hot, properly cooked meal, and this place could not even meet that basic standard.
The most frustrating part is that this feels like a management and ownership problem, not just a “busy night.” If the owners choose to keep the restaurant open and continue accepting dine‑in and online orders, they have a responsibility to staff it properly. Running a place with one exhausted worker doing the job of several people comes across as cutting corners and chasing money instead of caring about customers or employees.
To the owners: if you cannot hire enough staff to operate smoothly, you should reconsider your business model or reduce your hours instead of making customers pay for a clearly broken operation. As it stands, this felt like a pure money grab with no respect for service or quality.
I will not be visiting this location again, and would not recommend it to anyone looking for a decent meal or a pleasant dining experience.
MM
Mubeen Moosani
Dec 31, 2025
1.0
Not only one time but happened 3 times tasteless and cold food now students working and they pretend as they are doing a big favor even talking to you lol never going again. Plus don’t believe on what google says about there open and close times because they have there own time when you go there.