Taco Bell

3.8
974 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1020 Preston Rd in Plano. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1020 Preston Rd, Plano, TX
75093, United States

Hours

Reviews

3.8
974 reviews
5 stars
460
4 stars
203
3 stars
122
2 stars
42
1 star
147

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or poorly made items, while others praised the freshness and taste.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.

Kiosk Ordering

Many customers expressed frustration with the mandatory kiosk ordering system, preferring traditional counter service.

Cleanliness

Some customers noted that the location was clean and well-maintained, while others reported issues with the restroom.

Mixed Experiences

Overall, experiences varied widely, with some customers having positive interactions and others facing significant issues.
  • IB
    Irish Bindi
    Dec 27, 2025
    1.0
    👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
  • TA
    Thomas Ahn
    Dec 22, 2025
    1.0
    Probably the worst Taco Bell I've been to. the tacos themselves were stale and they didn't put anything in the taco in itself. I would skip this place if possible
  • RE
    Reuben Ewelllindley
    Dec 19, 2025
    1.0
    The portion sizes on at least the nachos are nothing compared to what I’ve had every time I’ve gotten them before, confirmed this was accurate with management. Based on that I wouldn’t eat here. Not getting what you pay for. In the photo you can see how much white you can see from the plate, these are called the LOADED nachos.
  • ES
    Erica Sebald
    Nov 29, 2025
    4.0
    The food was the best I've had at a Taco Bell in years, it gave me hope that maybe Taco Bell is going to stop sucking and be good again.
  • LL
    LaRon
    Nov 21, 2025
    1.0
    The women employe with the birth mark on her left neck . I came to the counter today and asked her politely and sincerely like I always do as I've been visiting and purchasing from this location for over 5 years. I asked this Taco Bell employee with the birthmark on her left neck and with glasses on I don't know if she is the store manager but I just asked her about purchasing a happy hour drink at around 1:15 p.m. and she told me that happy hour does not start until 2:00 p.m. but she made me feel completely like crap this employee is a nasty employee and that's why I'm going to leave this review up here. Because I every time I come here I'm always peaceful I never cause any problems and her Deliverance is very nasty and in vain.

Frequently Asked Questions About Taco Bell

What are the regular operating hours for Taco Bell at 1020 Preston Rd in Plano?

Taco Bell is open daily from 9:00 AM to 4:00 AM on weekdays and Sunday, and until 5:00 AM on Friday and Saturday.

Does this Taco Bell location offer drive-through service and what are its hours?

Yes, the drive-through is open from 9:00 AM to 4:00 AM on most days, extended to 5:00 AM on Fridays and Saturdays.