Subway

3.8
321 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Plano Subway® Restaurant at 1409 Shiloh Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1409 Shiloh Rd, Plano, TX
75074, United States

Hours

Reviews

3.8
321 reviews
5 stars
142
4 stars
75
3 stars
41
2 stars
15
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

Several reviews mention issues with food freshness and incorrect orders, while others praise the quality of the sandwiches.

Cleanliness

The location is generally reported as clean, but some customers noted concerns about sanitation and food handling.

Order Accuracy

Many customers expressed frustration with incorrect orders, particularly regarding online and delivery requests.

Coupon Policy

Multiple reviews highlighted dissatisfaction with the location's refusal to honor Subway coupons.
  • ES
    Eli Stahr
    Nov 12, 2025
    4.0
    Great food but kind of feels like sitting at an office. The cashier was nice but didn't speak much english.
  • MA
    Mohammed Abdulbari
    Nov 12, 2025
    5.0
    They make good sandwiches, nice location with very efficient and friendly staff. All their staff members and the manager are very nice, good customer service. I usually place the order online via the app and they have it ready for pick up in few mins and is always fresh. Their Tuna sandwich is very good.
  • HH
    Hanny
    Oct 25, 2025
    1.0
    Mensaje crítico: Hoy tuve una experiencia bastante desagradable en un Subway. Me negaron el uso del baño solo porque no entré directamente a ordenar comida, aun cuando un familiar mío sí estaba dentro haciendo el pedido. Alegaron que el baño estaba “dañado”, pero curiosamente no había ningún cartel ni aviso que indicara eso. Si un baño realmente está fuera de servicio, lo correcto es colocar un letrero que lo indique, no inventar excusas para negarle el acceso a las personas. Este tipo de comportamiento no solo demuestra falta de profesionalismo, sino también una actitud discriminatoria y hasta racista hacia los clientes. No cuesta nada tratar a la gente con respeto y empatía. Si no quieren prestar los baños por flojera de limpiarlos o simplemente porque no les da la gana entregar la llave, eso dice mucho del tipo de atención que están brindando.
  • JL
    Joey Lange
    Sep 25, 2025
    1.0
    I selected “more cucumber” on the app for a delivery order. I also wrote ,”a lot of cucumber” in the instructions, and I received very little. This location obviously doesn’t read and follow instructions!!! This location is garbage!
  • TP
    Thomas Perez
    Sep 20, 2025
    5.0
    This Subway location really surprised me in the best way. It’s a bit tucked away — you might not spot it right away if you’re not specifically looking for it — but once you find it, it’s totally worth the stop. The place was clean, well-organized, and had a calm, welcoming vibe. It wasn’t overly busy when I went, which made for a really relaxed experience. I was greeted right away, and the staff — especially the sandwich artist who helped me — was incredibly friendly and polite. They took their time to make sure everything was exactly how I wanted it, and you could tell they actually cared about getting the order right rather than just rushing through it.

Frequently Asked Questions About Subway

What are the operating hours of the Subway at 1409 Shiloh Rd in Plano, TX?

The Subway is open daily from 9:00 AM to 10:00 PM.

Does this Subway location offer delivery and pickup options?

Yes, this Subway offers both in-store pickup and delivery services.