Subway

3.4
206 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Plano Subway® Restaurant at 8600 Preston Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
8600 Preston Road, Plano, TX
75024, United States

Hours

Reviews

3.4
206 reviews
5 stars
79
4 stars
44
3 stars
22
2 stars
6
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Many customers reported issues with stale or spoiled food, including bread and vegetables, affecting their overall satisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty restrooms and unclean dining areas.

Order Accuracy

Customers frequently experienced issues with incorrect orders, missing items, and inadequate portion sizes.

Positive Experiences

Despite the negative feedback, some customers praised the freshness of the food and the efficiency of certain staff members.
  • NG
    Nayan Gokharu
    6 days ago
    1.0
    Of all the Subway locations I’ve visited, this one is by far the worst. My first online order came with the wrong sauce. My second—prepared by David—had no sauce at all, despite being requested. I gave them one more chance by visiting in person, but the employee refused to refill the spinach and refused to add extra lettuce. I will not be returning to this location.
  • BR
    Brenda Ramos
    Dec 17, 2025
    1.0
    Called 3xs because I placed the order on the app and the time changed to the defaulted time and I wanted my food for lunch. Told myself maybe it's busy it's fine ill just pick it up, I show up, empty, lady with an attitude, still didn't give me my full order, and still no answer to the full when it rang. Never going back
  • SS
    sandeep sp
    Dec 16, 2025
    1.0
    I ordered a Veggie Delight sub, but it had meat in it. I went back to the store to report it, and instead of taking responsibility, they told me I have to bring the sandwich back from my office as proof. This is unacceptable—especially for customers who avoid meat for some personal reasons. Very disappointed with the service and food handling.
  • SJ
    Salazar Julianny
    Nov 11, 2025
    1.0
    Rude personal, I asked for sauce on the side and he told me “ I've already closed everything, I don't have any containers available." It was only 8 pm and they usually close at 10 pm.
  • EG
    Edward Godinez
    Oct 16, 2025
    1.0
    They didn’t allow me to use a water cup for tea. cheap!

Frequently Asked Questions About Subway

What are the operating hours for Subway at 8600 Preston Road in Plano?

Subway is open every day from 9:00 AM to 10:00 PM.

Does Subway at Preston Village Shop Ctr offer in-store pickup and delivery?

Yes, this Subway location offers both in-store pickup and delivery services.