Brand Certified
Sonic Drive-In
4.2(927 reviews)
Certified by Sonic Drive-In • Mar 01, 2026
Business Details
1601 Custer Road, Plano, TX
75075, United States
Certified by Sonic Drive-In • Mar 01, 2026
(972) 596-7616
Certified by Sonic Drive-In • Mar 01, 2026
http://www.sonicdrivein.com/locations/us/tx/plano/1601-custer-road/store-1242
Certified by Sonic Drive-In • Mar 01, 2026
About
Certified by Sonic Drive-In • Mar 01, 2026
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Plano, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1601 Custer Road for the ultimate SONIC experience!
Location
Certified by Sonic Drive-In • Mar 01, 2026
Hours
Certified by Sonic Drive-In • Mar 01, 2026
Reviews
4.2
927 reviews
5 stars
499
4 stars
235
3 stars
94
2 stars
32
1 star
67
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and unresponsive staff, leading to frustration and dissatisfaction.
Food Quality
Mixed reviews on food quality, with some customers praising specific items while others complained about cold, stale, or incorrect orders.
Cleanliness and Safety
Several reviews highlighted concerns about cleanliness and food safety, including unsanitary conditions and improper food handling.
Customer Service
While some customers praised individual staff members for their friendliness, many expressed dissatisfaction with overall service and management.
Mobile Ordering Problems
Numerous complaints about issues with mobile orders, including long waits and unfulfilled requests.
- DSDawn Smith2 days ago1.0Imagine waiting until 9am for Sonic to be open, pulling up to the drive thru kiosk, hitting the red button and waiting for 5 minutes without even an acknowledgement ... and there are no other cars in the stalls ... Visiting from out of town, every other Sonic I have been thru, someone acknowledges you, even when they're busy. I left and went to Whataburger.
- ACAlysen ChristensenFeb 24, 20263.0Just a couple not-deep fried options would be amazing.
- MMMatthew McGrewJan 20, 20262.0I waited 15 minutes past the stated pickup time. I had checked in with the stall immediately on arrival and had visual confirmation that my order was checked in for that stall. After waiting so long, I finally had to get out and wave down a server, she was clearly stressed and overloaded but trying to be polite. She said someone would check. A few minutes later a 2nd server delivered the food with an attitude saying that I wasn't checked in and offered no path to remedy the situation. I would have take a simple apology that they are having system issues. I got attitude, which implies they either don't care about the problem, the customer waiting, or what that extra 15min waiting past the stated pickup time might have cost others down stream - Which it nearly did. Sonic needs to have better pick-up processing, this issue shouldn't be possible. They need servers who aren't being put under such terrible stressful conditions. I give them the benefit of doubt here that it's Sonic who isn't giving them what they need on multiple levels for this situation to be handled this badly. I sympathize for anyone feeling stuck there. I will never order Sonic again from this or any location. There are too many better options than to deal with their clearly broken corporate ethos.
- FWFrank WoodyardJan 4, 20265.0Been here many times. Whoever made the lime slush with cherry knocked it out of the park IMHO.
- TBTl BlackOct 26, 20255.0Quick and tasty food!
Brand Certified Facts from Sonic Drive-In
Sonic Drive-In partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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