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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Plano, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4025 Mapleshade Lane for the ultimate SONIC experience!
Customers reported inconsistent service, with some praising friendly staff while others experienced rude or unresponsive employees.
Food Quality
Mixed reviews on food quality; some enjoyed the taste while others received poorly prepared or incorrect orders.
Speed of Service
Many customers noted slow service, particularly during busy hours, leading to frustration.
Cleanliness and Maintenance
Concerns were raised about cleanliness, with reports of unsanitary conditions and issues with food preparation.
App Experience
Positive feedback on the app for ordering, with many finding it convenient and efficient.
FF
Faviola
Feb 22, 2026
1.0
I’ve been to this Sonic for over 4 years and have never dealt with such hostile, rude, racists workers. Kalani and Gabriel were being extremely rude since our initial order, but were speaking so kindly to all of the white customers. When I let Gabriel know I was going to report him and hoped he got fired, his response was “I hope I get fired, I’ve been here way too long”. Hopefully management does something about it because these people clearly don’t want to work in customer service.
DM
Dustin McGee
Feb 17, 2026
2.0
I have been here multiple times now and they are the slowest sonic I have ever seen. Both times I only ordered a rt 44 drink and it took over 15 mins to get the drink. The first time the male staff possibly manager was very rude and said well we are short staffed and only one worker. I understand and am sorry but it still doesn’t take that long for one drink to come out. Slowest sonic I’ve ever seen
KH
Kylee Heiner
Feb 14, 2026
1.0
Having one of your employees rip the cup out of my hands and pull out a pocket knife to cut it open right in front of my car is crazyyy. I am a young girl alone and having a guy run up to my car with a knife is absolutely not okay! The service here is awful and the entire staff needs retraining and that man does not need to work in customer service and if you continue to employ him after this experience that speaks volumes about the type of company you are.
JW
Jaden Whiting
Feb 8, 2026
5.0
Gabriel is the definition of locked in and super chill too! Give this man a raise
RG
Rigo Gomez
Feb 1, 2026
5.0
We ordered 2 Crispy Sandwich’s plane and dry with cheese(#9). I would rate it 3 out of 5 stars.
Also ordered an ocean water and it was probably one of the best ocean waters we’ve ever had. It was crisp, fizzy where it matters, and overall great taste. I would rate it a 10/5.
The strawberry cheesecake milkshake was creamy and delicious and surprisingly not too sweet. It was perfect. 10/5.
Service was the best part. Everyone was happy, employees were smiling, and people looked happy in the cars next to us. 10/5 stars
Our visit was between 12 noon to 2pm.