Steak HouseAmerican RestaurantSeafood RestaurantSaltgrass Steak House
Service, Steaks and Standards - At Saltgrass Steak House we keep it simple and delicious. Every item on our menu is crafted in our award-winning scratch kitchen upholding our famous quality standards. Savor our Angus Beef steaks, tender BBQ ribs, our famous Shiner Bock beer bread or a slice of our famous Two-Fork Cheesecake that are made in house daily. Saltgrass offers an unforgettable experience for every guest including standout Happy Hour deals, large party accommodations and scrumptious Family Meal deals available for take-out. Make your next meal unforgettable with Saltgrass Steak House in Plano East.
Overall, customers praised the food quality, particularly the steaks, which were often described as cooked perfectly and flavorful.
Service Experience
Service was a mixed bag; while many reviews highlighted excellent and attentive servers, there were notable complaints about poor service and long wait times.
Atmosphere
The restaurant's atmosphere received positive remarks for being warm and welcoming, although some customers noted issues with seating arrangements and noise levels.
Portion Sizes
Several customers commented on the generous portion sizes, though there were instances of inconsistency in portion sizes among different diners.
Customer Complaints
There were several complaints regarding specific incidents of poor service, including issues with food orders and perceived discrimination.
DM
Destini Mariah
2 days ago
5.0
Shawn was so amazing to my mom and I , he had great customer service and hospitality. We will definitely be back , thank you again Shawn❤️
LR
Louis Ritchie
Dec 28, 2025
4.0
Ordered to-go. The food was ready when I arrived. The wait staff was cordial. The portions were large - chicken, rib combo with an add-on of the shrimp poppers. The shrimp poppers came with fried onion strings. It was a meal by itself. The poppers and onion strings were filling. The pairing of jalapeño, large shrimp and cream cheese was not the best, one ingredient too many. I could not tast the jumbo shrimp - good try. Everything else was delicious, including the salad and loaded potato with sour cream. The portions are large. The meal could have fed 3 people. The ribs were meaty and plentiful. The chicken breast was large and juicy. Ohhh, so I forgot the loaf of bread and butter.
The decor is country rustic. There did not appear to be a waiting line but the restaurant was full. I'll be back to try some of the other menu items.
There was parking up front in the to-go section.
JH
Jordan Heverly
Dec 25, 2025
5.0
We came in with our family for Christmas dinner and had an excellent experience thanks to our server, Cristian. He was extremely attentive with a great outgoing personality and made us feel very welcome. He was engaging without being overbearing, our order came out perfectly, and despite how busy the restaurant was, he never once seemed frazzled. He truly helped make our Christmas dinner enjoyable. Thank you, Cristian!
WP
Wayne Phillips
Dec 17, 2025
5.0
Great meal and service considering we had a large group (30+). We had a separate room that was fully sufficient for the number of people we had. We had chips and queso and shrimp jalapeño poppers for appetizers, both were fabulous (highly recommend). My steak and shrimp was perfectly prepared and delicious. I had enjoyed enough appetizers that I was full halfway through my meal and had half to take home and enjoy the next day! Delicious!
BB
Brownsugar38
Dec 11, 2025
2.0
My husband and his coworkers visited this restaurant for lunch. Although they all ordered the same meal, the portion he received was noticeably smaller than everyone else’s. He is not someone who becomes upset easily, but the experience made him feel as though he was being discriminated against, as his coworkers are of a different race.
When he brought the issue to the waiter’s attention, the response felt more like a series of excuses rather than an effort to resolve the matter. We expected that a manager would be involved to address the situation appropriately, but that did not occur.
We are not the type of people to immediately assume discrimination; however, we can recognize when something does not feel right. Overall, the customer service was extremely disappointing.
Frequently Asked Questions About Saltgrass Steak House
Does Saltgrass Steak House accept reservations?
Yes, Saltgrass Steak House accepts reservations for your convenience.
What are the regular dining hours for Saltgrass Steak House?
The restaurant is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.
Does Saltgrass Steak House offer delivery and pickup services?
Yes, they offer in-store pickup, curbside pickup, and delivery services.
What are the delivery hours for Saltgrass Steak House?
Delivery is available daily from 11:00 AM to 9:00 PM.
Is there a Happy Hour at Saltgrass Steak House? If so, when?
Yes, Happy Hour is Monday through Friday from 3:00 PM to 7:00 PM. It is closed on Saturdays and Sundays.
What are some specialty dishes offered at Saltgrass Steak House?
Specialties include Range Rattlers, Artichoke & Spinach Dip, Cowboy Ribeye, Two-Fork Cheesecake, and BBQ Baby Back Ribs among others.
What payment methods are accepted at Saltgrass Steak House?
They accept American Express, Cash, Discover, Mastercard, Travel Checks, and Visa.
Are there nearby hotels if I am visiting Saltgrass Steak House from out of town?
Yes, nearby accommodations include Hampton Inn & Suites Dallas/Plano Central, Holiday Inn Express and Suites, and Hampton by Hilton.
What other restaurants are near Saltgrass Steak House that I might visit?
Nearby restaurants include Joe's Crab Shack for seafood, Carrabba's Italian Grill for Italian cuisine, and Twin Peaks as an American restaurant and bar.
Is it convenient to shop nearby after dining at Saltgrass Steak House?
Yes, you can visit nearby stores like Ross Dress for Less, Party City, and PetSmart for a variety of shopping options.