Papa Johns Pizza

2.7
285 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Plano, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Plano pizza for any occasion. Call us for pizza delivery in Plano or stop by 2300 MCDERMOTT RD for carryout to order the best pizza in Plano, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2300 MCDERMOTT RD, Plano, TX
75025, United States

Hours

Reviews

2.7
285 reviews
5 stars
85
4 stars
38
3 stars
11
2 stars
16
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers experiencing poor communication and being hung up on when trying to resolve issues.

Order Accuracy

Many customers reported receiving incorrect orders or missing items, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned issues with food quality, including undercooked pizzas, wrong toppings, and unsanitary conditions.

Delivery Issues

Customers frequently experienced late deliveries, with some orders marked as delivered but never received.

Cleanliness

Multiple reviews pointed out unsanitary practices, such as employees not wearing gloves while preparing food and overall cleanliness concerns in the store.
  • JJ
    Jennifer
    Dec 10, 2025
    1.0
    I placed a large order to feed my class. It’s now 20 minutes late, and the manager was rude on the phone. I do this every week, and this is the last time I use papa John’s. Hello, Domino’s!
  • SZ
    Sandra Zelaya
    Nov 24, 2025
    1.0
    The guy here was very rude. He was very unwelcoming. I was picking up and he yelled at me before I even said anything. He wasn't even wearing gloves while preparing the meal.
  • CJ
    Cristian Don Juan
    Oct 25, 2025
    1.0
    Horrible experience. They are rude when you arrive, and take over an hour to get your order out. Avoid this place at all costs. Went in October 25th at 6pm
  • SE
    Sabrina Edmundson
    Oct 19, 2025
    2.0
    It’s sad that I’ve vile to a point to expect it & don’t leave tips until AFTER I check my pizzas. I always order EXTRA CHEESE & almost NEVER get it. I tip good with cash anytime they do actually put the extra cheese on though. I think I might have to start driving to a location farther out. These are supposed to be EXTRA CHEESE & there is hardly any on them 🤦‍♀️
  • WD
    William Davidson
    Sep 16, 2025
    1.0
    Awful location. My order is always wrong. Says cheesticks but i get dry baked slices of plain dough? Either burnt toppings. Hair stuck in cheese mulitply times. Called for 2 hoyrs straight no one ever picked up. Wouldnt comp my 1 $6.99 pizza for the mistake they made. Do not go here. The store is not a pizza shop. Its a hangout employees have no store shirts on. Music with foul language playing. Employees hair is out and touching and scratching his head while making pizza. Will never ever order from this location where is the owner to see how his shop is being ran. Will def start ordering dominoes and these people need to be fired as its bringing the quality down. Definitely not quality work. This is the one on mcdermott next to the UPS store across from mcdonalds. Paid twice for same order they messed up

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Plano, TX?

Delivery is available from 10:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Can I order pizza for carryout from Papa Johns Pizza at 2300 McDermott Rd?

Yes, takeout is available daily from 10:00 AM to 10:00 PM.