At Papa Johns Pizza in Plano, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Plano pizza for any occasion. Call us for pizza delivery in Plano or stop by 2300 MCDERMOTT RD for carryout to order the best pizza in Plano, along with breadsticks, wings, and more!
Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and long wait times.
Food Quality
Many reviews highlighted issues with food quality, including undercooked pizzas, wrong orders, and unsanitary conditions.
Delivery Issues
Customers frequently experienced late deliveries, missing items, and unresponsive customer service when trying to resolve issues.
Cleanliness
The location was described as unkempt, with reports of employees not following hygiene practices, such as not wearing gloves.
LS
Larry Shi
Feb 19, 2026
1.0
Terrible pizza make recently compare things they made 2 years ago.
CI
Chase I
Feb 14, 2026
1.0
The pizzas are okay but the staff members are RUDE, HORRIBLE, VILE human beings especially the CHUBBY Long Hair one. Will never order from here. Management should take closer look at how the customers are treated here.
GG
Gatsu
Feb 2, 2026
1.0
The reviews are justified, this place should be condemned.
Ordered delivery which was doordashed and arrived after an hour. Pizza was extremely poorly made (and that’s being polite) and arrived ice cold.
Was told I need to pick up my refund since it was a cash order, so I made my trip to the store. The store is unkempt and looks like they haven’t cleaned a thing since they built the place.
Was eventually greeted by the sole staff member who was smoking just outside the front door. He was gracious enough to bring the remainder of his cigarette in with him along with the smoke and the smell.
Stated my reason for being here and requested my refund as promised only to be met with attitude and also a lesson in thermodynamics that the employee certainly was not qualified or intelligent enough to give.
Stay FAR away from this place unless you absolutely hate yourself and want the worst product and service on the planet. Hope Jerry Jones doesn’t own this one, it’s somehow managed worse than his Cowboys. Shaq would have a heart attack seeing the state of this location.
AA
andyrags9
Jan 31, 2026
1.0
Worst service. I was waiting to pick my order, the employee was on phone. After 10 minutes picks my order from shelf and hands as over.
JH
JOEL HELGUERA
Jan 27, 2026
5.0
There was a young man and young lady working extremely hard they do deserve a raise at one point the store had over 20 impatient people bein rude these 2 did their best to get everything done and they did a hell of a job rrally some kind of reward is deserved