Panera Bread

4.1
756 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Plano is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1900 Preston Rd, Plano, TX
75093, United States

Hours

Reviews

4.1
756 reviews
5 stars
422
4 stars
153
3 stars
58
2 stars
44
1 star
79

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were multiple complaints about portion sizes being too small and food quality declining, including issues with incorrect orders and food hygiene.

Customer Service

Customer service experiences varied widely; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and poor handling of orders.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions in the kitchen and bathrooms.

Order Accuracy

Many customers reported problems with order accuracy, including missing items and incorrect food preparation, leading to frustration and dissatisfaction.

Atmosphere

The atmosphere was generally described as pleasant and suitable for dining or working, although some customers noted issues with noise and cleanliness.
  • KD
    kadence dehart
    Nov 17, 2025
    5.0
    Nick pickle was so nice and helpful ! he was one of the nicest panera workers i’ve ever met ! :)
  • SD
    Sandra Davenport
    Nov 11, 2025
    5.0
    The soup & sandwich special is a great price. Got the broccoli cheese soup and chicken salad sandwich. My friend got the same. Really had good service and great food
  • DZ
    Dua Ben zeglam
    Nov 11, 2025
    1.0
    I would give 0 stars. The lady that was preparing food did not have gloves on and when I asked how can she make food without gloves, she grabbed one that fill on the floor and she started to make my sandwich with that dirty glove. I complained to her manager and then she started to speak in Spanish with anger she through the food and the dirty glove. I pick to eat in Panera because I trusted their hygiene standards but that trust was broken today.
  • SD
    Sergio Dominguez
    Oct 29, 2025
    3.0
    Cuando llegamos el comedor estaba sucio no habían recogido las mesas. Incluso las mesas que estaban disponibles no estaban limpias. Esperábamos que nos hablarán por nuestra comida . No escuchamos cuando hablaron y la comida ya estaba lista estaba tibia.
  • IG
    Isun GOlkarparvin
    Oct 18, 2025
    1.0
    I visited this Panera location on October 18, 2025 at about 8:19 a.m. After placing my order I asked to add a side of bacon. The employee said “no,” and when I asked if it could be added to my previous order she said she couldn’t. I asked what I should do, and she told me I’d need to order something else, then get the bacon. When I asked for the manager (Carolina), she replied in a rude manner, telling me to “Google it” when I asked for the corporate number. I was disappointed by the poor customer service and would appreciate better training for how add-ons and manager interactions are handled.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Plano accept reservations?

No, Panera Bread in Plano does not accept reservations.

What are the delivery hours for Panera Bread Plano?

Panera Bread Plano offers delivery from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 10:00 PM on Sundays.