Overall, customers praised the food for its delicious flavors and generous portions, particularly highlighting the pizza and pasta dishes.
Service
Service quality was inconsistent; while many reviews praised attentive and friendly staff, others reported slow service and issues with order accuracy.
Pricing
Some customers felt that prices were high relative to portion sizes and quality, with complaints about additional fees and not receiving items as advertised.
Atmosphere
The restaurant is described as family-friendly with a welcoming atmosphere, making it a popular choice for both casual dining and special occasions.
Delivery Experience
Delivery service received positive feedback for being timely and ensuring food arrived hot and fresh.
MM
Matthew
Nov 15, 2025
5.0
It was a really nice restaurant with really kind staff and great food.
ES
Eli Stahr
Nov 12, 2025
5.0
Goated food and service. A tad bit high of a waiting time but definitely worth the wait.
MB
Michael B
Nov 12, 2025
5.0
Great pizza for takeout, but also a great sit-down restaurant. Complementary bread is always a plus.
HM
Haiwei Ma
Nov 12, 2025
1.0
Came here after a friend recommended it. Very disappointed, found a small hair in my pasta. Kinda smells bad when you sit in and eat.
Customer service was ok, guy working seems like he doesn’t like talking much but wasn’t rude.
DW
Dan Williamson
Oct 30, 2025
4.0
I feel like you could offer more sides. Just the chicken parmesan no sides or a chicken breast a single manicotti etc etc. I certainly would but something else to go with my pizza. Happy eating my friends.
Frequently Asked Questions About Napoli's Pizza & Restaurant | East Plano, TX
What are the regular business hours for Napoli's Pizza & Restaurant in East Plano, TX?
Napoli's Pizza & Restaurant is open Tuesday to Thursday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM. The restaurant is closed on Mondays.
Are there any holiday closures I should be aware of?
Yes, the restaurant is closed on the following 2024 holidays: July 4th, November 28th, and December 25th, as well as January 9th, 2025.
Does Napoli's Pizza & Restaurant offer delivery and pickup services?
Yes, the restaurant provides both in-store pickup and delivery services.
Can I order takeout from Napoli's Pizza & Restaurant, and what are the takeout hours?
Takeout service is available Tuesday through Sunday from 11:00 AM to 9:00 PM on weekdays and Sundays, and until 10:00 PM on Fridays and Saturdays. The restaurant is closed for takeout on Mondays.
Where is Napoli's Pizza & Restaurant located?
The restaurant is located at 4101 E Park Blvd, Suite 120, Plano, TX 75074, USA.
What types of cuisine does Napoli's Pizza & Restaurant specialize in?
They specialize in Italian cuisine, including pizza, pasta, seafood, sandwiches, chicken wings, and salads, with options suitable for vegetarians.
Is there a website where I can view the menu or place an order online?
Yes, you can view the menu and place an order online at https://napolisplano.com/menu.
What nearby places can I visit before or after dining at Napoli's Pizza & Restaurant?
Nearby places include Q Donuts for desserts and pastries, Grand Tandoori Restaurant & Catering for halal and Pakistani cuisine, and Blue Fig International Market for grocery shopping.
Are there any fitness or wellness centers near Napoli's Pizza & Restaurant?
Yes, nearby you can find GT Sport Taekwondo Center for martial arts and fitness, Lyfestyle 180 gym, and The Massage Experience for spa and holistic treatments.
What transportation or services are located near Napoli's Pizza & Restaurant that could be useful for visitors?
Services near the restaurant include Locksmith Of Plano for locksmith services, Farmers Insurance - Sanju Joy for insurance needs, and Ideal Driving School for driver education.