Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,567 reviews
5 stars
627
4 stars
281
3 stars
227
2 stars
94
1 star
338
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and forgotten items during both in-store and drive-thru experiences.
Customer Service
Feedback highlighted a mix of experiences with customer service, ranging from friendly and helpful staff to rude and unprofessional behavior, particularly during night shifts.
Cleanliness
Some reviews praised the cleanliness of the restaurant, while others reported unsanitary conditions and dirty establishments.
Food Quality
Customers expressed dissatisfaction with food quality, including stale or poorly prepared items, while others noted that food was served hot and fresh.
Management Issues
Several reviews mentioned poor management practices, including unprofessional behavior from managers and lack of resolution for customer complaints.
- MMMiguel Anjel Mejia3 days ago3.0My frappe was not good at all , this is the second or third time o try ordering they used to do it more fresh I guess now they have changed something,now it give me a stomach burn has soon has I try it
- BBBrandon Zubko (Bzubko)5 days ago1.0Don't usually leave reviews for places like McDonalds. But this is the second time I have been to this location and their water and soda tastes like bleach. There is something seriously wrong here and I will make an effort never to come to this location again.
- KCkayra colakNov 12, 20251.0Everything was horrible if i could give it 0 stars I would. They made me wait for 45 minutes while they goofed around inside. Asked me to go through the drive thru multiple times and each time they wouldnt talk. they made me wait at the curbside for 45 minutes and only brought 1 of my 3 orders. Which then they proceeded to call down a cop by NAME and got me trespassed there were many people in front of me who just left without their order because the staff were refusing to comply
- LSLarry SanchezNov 4, 20251.0This location always has problems with their people/service. It is obvious there is a lack of management and employees are untrained for their positions. They can't even answer basic questions (does not seem to be a language issue) as they don't have the skills to do what they are assigned. Management was not visible so I'm not sure there was even one on duty. They have two drive through lanes but only one was being serviced. Cars in the non working lane had to reverse to get into the working lane. Employees needed to place a cone to close that lane. When I drove up to the window the lady was going to give me the wrong order so they aren't even keeping up with who ordered what. They do NOT automatically provide receipts and when I requested one (so I could enter my survey) I was told none of the registers could print receipts??? I would avoid this location as it has very poor customer service and untrained employees.
- WWWollurNov 2, 20251.0Me and my mother ordered Through Uber from here The other day they forgot her hot-cakes leaving nonthing but a biscuit and some nasty eggs . And Tried again they brought my mother her hot-cakes and They didnt give me my mocha Frappe the driver was unprofessional and looked like he aint got a clue . And this isnt the first time they did this they always get something wrong at this location its like nobody is trying on purpose and fyi to those who like biscuits of any kind especially with no egg they microwave them they dont cook them and half of the time their hash browns are so soggy and foamy tasting. I am furious HOW DO YOU FORGET HOT-CAKES AND A MOCHA FRAPPÉ??? Worst service ive ever seen
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 701 W Spring Creek in Plano, TX?
McDonald's is open 24 hours every day of the week.
Does this McDonald's location offer delivery service?
Yes, this McDonald's offers delivery, same-day delivery, and no-contact delivery services.
Is there a drive-thru available at this McDonald's?
Yes, the drive-thru is open 24/7 every day at this location.
What payment options are accepted at McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I order food online from this McDonald's?
You can order online through their delivery URL or use the McDonald's app available on Apple and Android platforms.
Where is this McDonald's located?
It is located at 701 W Spring Creek, Plano, TX 75023, USA.
What services does this McDonald's location provide?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby fast food restaurants are close to this McDonald's?
Nearby fast food options include Wendy's, Subway, Arby's, and another McDonald's.
Are there any nearby dessert or frozen yogurt places near McDonald's?
Yes, Bazaria Frozen Yogurt and Gelato Cafe and Yopping Frozen Yogurt & Ice Cream Cafe are nearby for dessert options.
Which local beauty salons are near McDonald's for customers to visit before or after eating?
Nearby beauty salons include Sisters & Kids Hair Braiding, Ashima's Salon, D Master Barber, Sir Louis Salon and Boutique, The Qi to Beauty, and Ant Wayne.