McDonald's

3.6
1854 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
605 E 15th St, Plano, TX
75074, United States

Hours

Reviews

3.6
1,854 reviews
5 stars
764
4 stars
376
3 stars
270
2 stars
124
1 star
320

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, slow order fulfillment, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and complaints about the taste and freshness.

Cleanliness

While some customers noted a clean atmosphere, others reported unsanitary conditions and issues with food preparation.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including disrespectful interactions and lack of customer care.
  • GB
    Galysa Bustillos
    Jan 3, 2026
    1.0
    Es la tercera vez que vengo con mi nieto y entra un hombre al parque de niños y se pone a hacer y que ejercicios ahí adentro. Es el mismo hombre. La primera vez la manager vino y le dijo que el no podía subir ahí y se fue. La segunda vez yo me fui . Y la tercera hoy 3 de enero 2:50pm otra vez vino, fui y le dije a la manager y como a los 15 minutos vino alguien a decir que la manager estaba muy ocupada. Ósea, ya a estas alturas debería avisar a la policía o están esperando que pase algo grave a algún niño para hacerlo? La cara de ese hombre deberían prohibirla en la entrada de McDonald’s , anexo un pequeño video, pero el hombre ya estaba fuera de McDonald’s. Siempre se queda un rato alrededor y vuelve a entrar.
  • DC
    David Coppock
    Dec 15, 2025
    1.0
    This has got to be the absolute worst McDonald's Ive been to. I ordered 2 different sandwiches one made how it comes and one made with only pickles and ketchup. They got the order backwards so I went back around, no one taking our order seems to speak English and had trouble understanding what I was saying. Then when I thought they understood and I got my food it was 2 completely different sandwiches not even made the way those sandwiches are supposed to be made but they took my reciept and refused to make the sandwichs I paid for. So disrespectful. Do not come to this McDonald's do yourself a favor.
  • AG
    Angelica Gomez
    Nov 26, 2025
    1.0
    Sorry but I can't even tell you how upset I am I wasted my lunch coming back to fix my order. They placed a regular hot and spicy chicken patty in my spicy McCrispy sandwich, big price difference and I pay extra for extra sauce on it too. So I come back through the drive thru and ask for a manager and whoever she is no name given and no name tag, she basically starts talking to me in spanish...im like so we dont speak English? ...and she proceeds to speak to me in Spanish. Asks me to go to the window to talk to her...Im in a drive thru im not about to wait in line longer to talk to her. So I drive around park and hand her my open sandwich and tell her that the patty is wrong. She doesn't look at me doesnt say anything and just hands it to her cook, they "remake" and just hand it off...no remorse no apology and not a word. Yall need to get yalls management together because I've come here before and had one guy in the back calling people the "N" word very loudly and acting like there aren't customers around...all while the manager did nothing that day neither.
  • BB
    Bhan21
    Nov 23, 2025
    2.0
    Coffee is more bitter and more watered down than ever. What's going on with the coffee beans and water!
  • JM
    JoAnn Morgan
    Nov 20, 2025
    4.0
    Easy access friendly staff, clean and welcoming atmosphere.

Frequently Asked Questions About McDonald's

What are the standard operating hours of McDonald's in Plano, TX?

McDonald's at 605 E 15th St, Plano, TX is open daily from 5:00 AM to 1:00 AM.

During what hours is the drive-through service available at this McDonald's location?

Drive-through service is available every day from 5:00 AM to 1:00 AM at the Plano location.