McDonald's

3.6
2044 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5004 State Hwy 121, Plano, TX
75024, United States

Hours

Reviews

3.6
2,044 reviews
5 stars
864
4 stars
402
3 stars
293
2 stars
120
1 star
365

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Consistency

While some customers praised the food for being hot and fresh, many others complained about cold or incorrect items.

Cleanliness

The restaurant was noted for being clean by some customers, but others reported issues with cleanliness, especially in the play area.

Staff Attitude

There were mixed reviews regarding staff friendliness, with some customers highlighting positive interactions while others experienced rudeness.

Drive-Thru Issues

Numerous complaints were made about the drive-thru service, including long wait times and order inaccuracies.
  • MS
    Michelle Sosa
    1 day ago
    1.0
    Terrible service, they took forever to give me my order, and when I got home I realized they didn't give me my complete order; I was missing a burger (double cora) and an order of fries
  • SR
    Serhii ROTOV
    Nov 9, 2025
    1.0
    Today I visited this place. Order: 2 burgers, fries, and a pie. Out of the two burgers that were served, not a single one was what I ordered. The second burger with fish was old and almost cold, so I went to have it replaced. After waiting a few minutes, I did receive a new “fresh” burger. The bun was indeed fresh, but the fish patty was very dark in color, which makes me think the oil in the fryer was old and burnt. When I returned to eat the second burger, I realized it was not the one I ordered at all. I had to replace it again. They finally gave me the correct burger, but when I started eating it, it was completely soaked in grease (I think they didn’t drain the fat after taking the meat off the grill). The burger was also poorly assembled: everything was falling apart and sliding out — which shouldn’t happen. This was a terrible experience. None of the staff apologized or tried to fix the situation in any way. I am completely disappointed and do not recommend this place. To be fair, the dining area and restrooms were clean — the woman who was taking care of the cleaning was outstanding. Only because of her I am giving a slightly higher rating than the lowest possible.
  • TS
    Torrey Stephens
    Nov 9, 2025
    2.0
    Only reviewing last night’s experience. We ordered two Buffalo Ranch Chicken sandwiches, and while everything else on the sandwiches was correct, they made them with hamburgers patties. This is your ADVERTISE & new “special” menu item, how do you get the wrong protein on it? Additionally, we placed a mobile order, waited thirty minutes for them to bring it curbside, and I finally had to go in to pick it up. Lastly, no one would answer the phone, either at the location or the main customer service number.
  • S
    音乐钢琴教室达拉斯seesaw跷跷板
    Nov 4, 2025
    1.0
    I was very disappointed with my visit today. I found a cockroach in my French fries at this McDonald’s. I showed it to the staff, and they only refunded my fries without saying a single word of apology. This is a serious hygiene issue, and I hope the management will take it seriously and improve their cleanliness and customer service.
  • KD
    Kayla D
    Nov 1, 2025
    1.0
    What looked like The manager running the shift at 1am was so rude. She answered the speaker box and asked if I would be using the mobile app and I said yes and gave my code and got no response then I watched and waited as she took several orders after me. I tried to say hello multiple times and got nothing in between the other cars. I then drove up because she clearly was going to ignore me more. When I got to the window she told me I had to go all the way back around and re put in my code because she didn’t take my order. I asked her why and that she had asked me if I was using the app at the Box and I gave my code and heard got nothing back for several cars. She kept arguing with me saying I had to go back. It was very unprofessional and rude. Especially when there is SEVERAL cars in line and I already waited for so long.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 5004 State Hwy 121, Plano, TX?

This McDonald's location is open daily from 5:00 AM to 2:00 AM.

Is McDonald's at this location open for delivery?

Yes, McDonald's offers delivery services 24/7 every day of the week at this location.