McDonald's

3.2
2253 reviews
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Business Details

400 Jupiter Rd, Plano, TX
75074, United States
(972) 509-0535
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
400 Jupiter Rd, Plano, TX
75074, United States

Hours

Reviews

3.2
2,253 reviews
5 stars
731
4 stars
400
3 stars
314
2 stars
182
1 star
626

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unresponsive staff, and frequent order mistakes, particularly during late-night hours.

Staff Attitude

Several reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru and during order fulfillment.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

While some customers praised the freshness of the food, others reported cold or poorly prepared items, indicating inconsistency in food quality.

Cleanliness

The cleanliness of the restaurant was mentioned positively by some, but others noted unsanitary conditions, particularly in the self-service areas.
  • GT
    George Thomas
    Jan 4, 2026
    5.0
    Great service, the ladies were awesome!
  • VL
    Vivia Legos
    Dec 25, 2025
    1.0
    tried the drive thru at 2:30 am was turned away told that they were only accepting uber eats and door dash orders seems a bit odd that they wouldn’t just serve everyone read reviews that this is a common issue with their night staff, always turning people away. seems like the owner should just fire the night staff if they don’t want to do their job
  • JS
    Janella Stewart
    Dec 7, 2025
    1.0
    This McDonald’s has the slowest drive-thru. I almost always have to wait 3-5 minutes for someone to acknowledge I am at the speaker. I’ve even had to drive up to the window after waiting for so long, because nobody responds. Last night was no exception. After waiting for several minutes for someone to acknowledge me, it took an additional 13 minutes (from 8:22 to 8:35) to get from the speaker to get to the window to get my food. I wish I could say this was an exception, because they were busy, but it happens even when there is hardly anyone in line (or inside). I have given this location too many opportunities to waste my time. From now on, I will drive an extra few minutes to go to a different mcd’s.
  • PD
    Paul Day
    Dec 6, 2025
    5.0
    That place was getting slammed but the crew were staying chill even when dealing with unnecessarily angry customers. And the food was great! I made a mobile order and they had it ready within a few minutes.
  • MD
    Michael Davis
    Dec 5, 2025
    2.0
    Eventually, you’ll get your food. Sometimes even without waiting at the Reserved spot. I did see people going straight through. Maybe it’s harder to make the burger without onions.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 400 Jupiter Rd, Plano, TX?

McDonald's at 400 Jupiter Rd, Plano, TX is open 24 hours a day, every day of the week.

Does this McDonald's location offer delivery service?

Yes, McDonald's offers delivery services including same-day and no-contact delivery.