McDonald's

3.5
1330 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
216 Coit Rd, Plano, TX
75075, United States

Hours

Reviews

3.5
1,330 reviews
5 stars
526
4 stars
273
3 stars
178
2 stars
94
1 star
259

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Several reviews mentioned cold or poorly prepared food, with specific complaints about fries and breakfast items.

Cleanliness

Some customers appreciated the cleanliness of the dining area and bathrooms, while others noted issues with food quality.

Operational Hours

Confusion regarding the restaurant's 24-hour service was a common theme, with multiple reports of being turned away during late hours.
  • LW
    Lisa White
    3 days ago
    1.0
    Hello, this situation needs to be address. This location is near my job to get a quick takeout. So the management team here is not what it is, I mean never friendly than always have a attitude. Now remind you I come through drive thru always. I'm in management so I always speak, ask for ketchup or extra napkins....Always ATTITUDE YES FROM management working the 2nd window. First I was ignored when I ask for ketchup & she act like she didn't hear or see me still at the window. I've over looked this poor service here a coupler times. But here today has to be addressed. Also the food never fresh or hot. Lukewarm or hard/old. I had to ask one day to the female manager short Hispanic or Indiana was she ok, b/c how she handed me my bag of food & drink. I also stated to her as a manager her attitude isn't acceptable & not professional also told her if she didn't feel like being at wk. She should've kept that attitude at home. After today I won't be spending my money there again to get mistreated or rude service. Also will let my cowkers,family & friends know to bypass this McDonald's & go a little further for better customer service & fresh food. I wish I could've rated a 0 . Corporate office really need to have a customer service class & freshness of food course class here for real !!!!!!!!
  • VW
    Val Williams
    Jan 5, 2026
    3.0
    It’s McDonalds, what can I say🤷🏽‍♀️
  • RT
    Rodrigo De Sousa Teixeira
    Dec 24, 2025
    5.0
    LOJA COM ATENDIMENTO EXECELENTE.
  • KR
    keith ragan
    Dec 15, 2025
    1.0
    I ordered my food on the app and picked it up in the drive through. I ordered a sausage McGriddle, BEC biscuit and a sausage biscuit. I received 3 sausage burritos and my sausage McGriddle. Also why am I asked to pull away from the drive through window if my food doesn’t even come out right ?
  • FR
    fiona ramli
    Nov 19, 2025
    4.0
    i don’t like how their icecream machine only works before 12am how hard is it to get a mcflurry after hours

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 with same-day and no-contact options through their online ordering service.