McDonald's

3.6
1397 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2100 W 15th St, Plano, TX
75075, United States

Hours

Reviews

3.6
1,397 reviews
5 stars
565
4 stars
314
3 stars
188
2 stars
70
1 star
260

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from exceptional to rude and unprofessional interactions.

Food Freshness

Many reviews highlighted issues with food freshness, including cold, stale, or improperly prepared items.

Cleanliness

Several customers noted cleanliness issues, particularly in dining areas and food preparation.

Speed of Service

Numerous reviews mentioned slow service, especially during peak hours, with long wait times for orders.

Customer Experience

Some customers had positive experiences with staff and the environment, particularly in relation to the children's play area.
  • TS
    terry sadeghi
    2 days ago
    3.0
    McDonald's fast food. This place walking service is not so fast. They are very busy. Nobody manning the front.
  • CS
    Carmen Summers
    5 days ago
    1.0
    Ordered a sandwich with some customizations (which I paid for) only to receive a disappointment
  • KG
    karen GomezHonduraz
    Nov 15, 2025
    4.0
    I love the French fries
  • OJ
    Omar Jason
    Nov 11, 2025
    1.0
    Manager allow discussion between employers! I heard a guy, or a transsexual guy have a heat discussion with a lady, in the kitchen service! That's really bad for the atmosphere, to others employees also for customers! A manager can lost the position for allowing this bad behavior! Next time I'll informed to main office.
  • SH
    Sri Harsha
    Nov 1, 2025
    1.0
    Ordered food along with coke. The coke had no ice and fizz. It was like drinking water.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location in Plano, TX?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.