Service Speed
Many customers reported that the service was not 'freaky fast' as advertised, with several instances of long wait times for both in-store and delivery orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests, leading to customer dissatisfaction.
Food Quality
While some customers enjoyed the sandwiches, there were multiple complaints about food quality, including stale ingredients and food safety concerns.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rude interactions and poor handling of complaints.
Cleanliness and Staffing
Several reviews mentioned cleanliness issues and a lack of adequate staffing, which contributed to delays and unsatisfactory service.