Jimmy John's

3.7
278 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1201 Jupiter Rd, Plano, TX
75074, United States

Hours

Reviews

3.7
278 reviews
5 stars
141
4 stars
44
3 stars
23
2 stars
16
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported that the service was not 'freaky fast' as advertised, with several instances of long wait times for both in-store and delivery orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the sandwiches, there were multiple complaints about food quality, including stale ingredients and food safety concerns.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rude interactions and poor handling of complaints.

Cleanliness and Staffing

Several reviews mentioned cleanliness issues and a lack of adequate staffing, which contributed to delays and unsatisfactory service.
  • WB
    William B
    Nov 2, 2025
    2.0
    Freaky slow
  • RS
    Robinson Fence Stain
    Oct 28, 2025
    5.0
    Good air-conditioning. Life saver between fence stain jobs. Nice employees. One of the better Jimmy John's
  • LR
    Louis Ritchie
    Oct 12, 2025
    5.0
    Tried the beef cheddar sandwich. OMg, I need to go back and see if that flavor was a dream. I'll take a Pic next time because this time I ate is so fast. I don't think it has a number, so ask for it. It appears to have crunchy onion bits on it. Try this winner for yourself.
  • CM
    Carla B. Merritt
    Sep 20, 2025
    5.0
    I was about 10 minutes late picking up my order and the sandwich was still fresh and edible not soggy.
  • MW
    Mary Wright
    Sep 12, 2025
    5.0
    Always a delicious and affordable option. Staff is great every time.