Feedback on customer service is mixed; while many customers praise the friendliness and attentiveness of staff, others report rude behavior and unprofessionalism from certain employees.
Food Quality
Overall, customers enjoy the sandwiches, noting freshness and taste, but there are complaints about incorrect orders and issues with food preparation.
Cleanliness
The location is frequently described as clean and welcoming, contributing positively to the dining experience.
Speed of Service
While many customers appreciate the quick service, there are several complaints about slow service and incorrect orders, indicating inconsistency in performance.
YJ
Yolanda Jacobs
Dec 9, 2025
1.0
Today 12/09/25 I visited this Jimmy John’s location for the second time this week. I was there on 12/08/25 as well and the service people were petty and unfriendly. I asked about the sandwich’s that were served hot and I was told to look at the menu. I ordered a Turkey, Bacon sandwich and it was made cold, so I said to the young man at the register that I specifically asked for a warm sandwich, he replied that I needed to let them know ahead of time if I wanted my sandwich heated. I said to him well I just told you that I wanted a warm sandwich. The sandwich maker girl looked at me like I was crazy, she then began to reluctantly make a new sandwich. I said never mind I will take the cold one you made.
So today 12/09/25 I go back to this location for a Tuna sandwich. I walk in and the young man with glasses just stares at me. I say hello and he just stares. I say hello again and he finally says hello. I tell him my order and he proceeds to repeat the order saying the things that I didn’t want on the sandwich. I repeat my order again and he again repeats the order the wrong way. Finally the sandwich is made. While getting my sandwich in the pick up counter another customer walks in who’s a Caucasian woman and he excitingly speaks to her with a huge smile. I then say to him that he needs to treat every customer that walks in that door the same way. He responds by saying “ yes sir I will do that. I’m obviously a woman without a doubt. Not only was I disrespected by the staff, I was met with racism. Needless to say I’m never going back to this location.
WB
Willow Bend Braces
Nov 6, 2025
5.0
They make the best sandwiches and they are so friendly! It’s the same crew all the time so it makes my week so say hi 👋 the manager is so enthusiastic and cares so much :) Jimmy John’s on Friday for lunch is my reward at the end of the week!
MC
Marcel Cicort
Oct 30, 2025
5.0
This is one of my go to sandwich place. Sometimes I barely have time to look in my phone or write a text - they finish making g the sandwich very fast.
SC
Sara Cavanaugh
Oct 15, 2025
5.0
I LOVE their sandwiches, so easy and convenient. Staff has always been friendly with a clean atmosphere 👌
HM
Hannah Mason
Oct 2, 2025
5.0
Got my sandwich quick and fresh. Marianela was really nice and helpful, appreciate the great service.