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Jimmy John's

3.3
(219 reviews)

Business Details

6141 Windhaven Pkwy, Plano, TX
75093, United States
(972) 608-1080
https://locations.jimmyjohns.com/tx/plano/sandwiches-2570.html

About

Sandwich Restaurant

Location

Jimmy John's
6141 Windhaven Pkwy, Plano, TX
75093, United States

Hours

Reviews

3.3
219 reviews
5 stars
92
4 stars
28
3 stars
22
2 stars
12
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude employees and unprofessional behavior from management.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning stale bread, incorrect orders, and overall blandness.

Speed of Service

Many customers noted that the service was not 'freaky fast' as advertised, with long wait times for both in-store and delivery orders.

Cleanliness

There were complaints about unsanitary conditions in the restaurant, including strong odors and unclean tables.

Management Issues

Frequent mentions of poor management practices, including staff being overworked and a lack of proper training.
  • MO
    Melanie O
    6 days ago
    1.0
    I've been here a number of times in the past with no issues. Late this afternoon I ordered a sandwich online to grab on my way home from running errands. When I walked in, there was only one employee in the store and no customers. I was standing there for well over a minute while he was standing near the back of the kitchen area seemingly leaned over a counter, but not preparing food. No acknowledgment of me entering the restaurant. After a minute, I got his attention because I wanted a beverage in addition to the sandwich order I placed online. The smell of body odor throughout the restaurant was so strong and disgusting. I felt nauseous sitting there waiting for my sandwich to be made. All I could think of after getting my sandwich is how I could not stomach the thought of eating it. I just had no faith that hands were washed or the prep area was clean with the way it smelled in there. I threw away the sandwich without eating it and threw away my money at the same time. Plus, I had to spend extra time stopping at another restaurant to get food I felt comfortable eating. Very disappointing. Sadly, I won't be returning to this location.
  • LQ
    Lydia Quinn
    Dec 12, 2025
    5.0
    Eric was fantastic! He greeted me right when I walked in and made sure my sandwich was prepared exactly the way I wanted. He even took the time to explain the menu. Definitely go see Eric!
  • AT
    Alex Thompson
    Nov 23, 2025
    1.0
    I have been going to this location for years with no issues, today I got bread that was like a brick at 11am.
  • LL
    Lauren
    Nov 19, 2025
    1.0
    Order food. Said delivered. Never got it. No one will answer the phone for me to get a refund.
  • EF
    Esteban Febres-Cordero
    Oct 23, 2025
    1.0
    Rude employees here.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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