Jimmy John's

3.3
218 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6141 Windhaven Pkwy, Plano, TX
75093, United States

Hours

Reviews

3.3
218 reviews
5 stars
92
4 stars
28
3 stars
22
2 stars
12
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude employees, long wait times, and unprofessional behavior from staff.

Food Quality

While some customers enjoyed the sandwiches, many reported issues with stale or poorly prepared food, including hard bread and incorrect orders.

Delivery Issues

Multiple customers experienced significant delays in delivery, with some orders taking over an hour and others being canceled without notification.

Management Concerns

Several reviews pointed to management problems, including staff being poorly trained and a lack of accountability for service issues.

Inconsistent Experience

Customers noted a decline in service quality over time, with some visits being satisfactory while others were disappointing.
  • LQ
    Lydia Quinn
    Dec 12, 2025
    5.0
    Eric was fantastic! He greeted me right when I walked in and made sure my sandwich was prepared exactly the way I wanted. He even took the time to explain the menu. Definitely go see Eric!
  • AT
    Alex Thompson
    Nov 23, 2025
    1.0
    I have been going to this location for years with no issues, today I got bread that was like a brick at 11am.
  • LL
    Lauren
    Nov 19, 2025
    1.0
    Order food. Said delivered. Never got it. No one will answer the phone for me to get a refund.
  • EF
    Esteban Febres-Cordero
    Oct 23, 2025
    1.0
    Rude employees here.
  • SO
    Susan Oneal
    Oct 5, 2025
    5.0
    Great chicken salad!!