Five Guys

4.1
1270 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1201 E. Spring Creek Pkwy in Plano is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
1201 E. Spring Creek Pkwy, Plano, TX
75074, United States

Hours

Reviews

4.1
1,270 reviews
5 stars
672
4 stars
302
3 stars
120
2 stars
75
1 star
101

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries for being fresh and delicious, though there were complaints about inconsistency in temperature and preparation.

Customer Service

Service experiences varied widely; while some customers highlighted friendly and helpful staff, others reported rude service and order mistakes.

Pricing

Many reviews noted that the prices are considered high, with several customers expressing dissatisfaction over the cost relative to the portion sizes and quality.

Cleanliness

Several customers mentioned issues with cleanliness in the restaurant, including dirty tables and overflowing trash cans.
  • DD
    D
    Jan 4, 2026
    5.0
    Food was great. Nice staff. I don't recommend arriving even a minute early when ordering online because food likely won't be ready especially during busier hours.
  • MM
    MD MC
    Jan 1, 2026
    1.0
    Very bad decision Burger 🍔
  • CL
    Chad Leslie
    Dec 7, 2025
    1.0
    Bad customer service after they over charged and gave me the wrong food
  • AA
    Admir
    Dec 6, 2025
    5.0
    Priscilla provided outstanding customer service! After my DoorDash order was unexpectedly canceled, she quickly stepped in to help get a replacement order prepared right away. She even offered a gift card for the inconvenience, which was greatly appreciated. Fast, friendly, and truly above-and-beyond service. Thank you, Priscilla, for turning a frustrating situation into a positive experience! Five stars!
  • HS
    ha Shakoor
    Dec 3, 2025
    5.0
    The food was so good i enjoyed it and nothing was left on plate 🍽 😋

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.