Dunkin'

3.1
681 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Plano, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7212 Independence Pkwy, Plano, TX
75025, United States

Hours

Reviews

3.1
681 reviews
5 stars
249
4 stars
89
3 stars
67
2 stars
55
1 star
221

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and inconsistent drink quality.

Food Quality

Several reviews mentioned stale or poorly prepared food items, particularly donuts and hash browns.

Cleanliness

Customers expressed concerns about the cleanliness of the store, including filthy bathrooms and unsanitary conditions.

Staff Attitude

While some employees were praised for their friendliness, many reviews noted a lack of enthusiasm and negative attitudes from staff.
  • CV
    Carolina Villegas
    3 days ago
    1.0
    super long drive through line, literally had to wait ten minutes
  • RP
    rita pruitt
    Jan 4, 2026
    4.0
    I visited this location on January 2 the free many tote event it was busy yet when I say customer service was top tier mini tote is cute below is the clerk she deserves a raise
  • RJ
    Rehana Jameel
    Dec 29, 2025
    1.0
    They don't have the donuts we want all the time. Bad customer service also.
  • KK
    k-r-c
    Dec 20, 2025
    1.0
    Ordered Small coffee, and got MILK WATER... very bad location. Also, the lady in the drive thru was very rude and attitudy!!!!... ignore this location and go to some other other place where they RESPECT customers!!!
  • IL
    Iyanna Lipscomb
    Dec 19, 2025
    5.0
    There’s a woman whose name is Jess or Chess, either way she was so patient with me as I tried to learn exactly how I like my coffee. She would let me try it and say whether it needed more or if I wanted a more milky taste. She made sure I left with EXACTLY what I wanted, she was amazing!

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Plano, TX?

Dunkin' in Plano, TX is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' in Plano offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.