Chipotle Mexican Grill

3.6
310 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Fast Food RestaurantMexican Restaurant
Chipotle 190 & Renner is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3391 Renner Rd, Plano, TX
75074, United States

Hours

Reviews

3.6
310 reviews
5 stars
154
4 stars
46
3 stars
19
2 stars
18
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or poorly prepared items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and food debris.

Portion Sizes

Frequent complaints about small portion sizes, with customers feeling shortchanged on their orders.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency.
  • YN
    Yong N
    2 days ago
    1.0
    Do not order online for pickup... they always screw you over... especially if you order their "build your own" meal. It says it feeds 4-6 people. What a joke!
  • JK
    Jason Kelsoe
    Nov 15, 2025
    5.0
    Been wanting to try this place for a while, and it was awesome...would recommend this to ... EVERYBODY.
  • BR
    Bharat Raj
    Nov 13, 2025
    1.0
    Be careful with the pickup food. They added steak instead of chicken.. very bad experience.
  • GG
    GoldenHvndsBeats
    Nov 7, 2025
    1.0
    This certain chipotle is a rip off, chick that makes the bowls literally placed the spoon in the container for the steak and gave me 4 cubes of it thats trash for $15 to have 4 cubes of steak and all rice.. just a waste of money and they will charge u $30 for double steak smh ive given too many chances of coming here but ill drive a lil further for lunch from now on
  • MW
    Michael Whit
    Nov 6, 2025
    3.0
    It's always super slow. I've been here many times and I've also been to many other Chipotle locations and what strikes me about this location is that the speed of service is markedly slower. They're polite enough but routinely understaffed and lack motivation to move more quickly. As an example, today there were two people in front of me who each only got themselves a burrito and nothing else but it took more about 7 minutes before they even got to me at all.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 190 & Renner in Plano, TX?

Chipotle Mexican Grill at 190 & Renner in Plano, TX is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Plano, TX?

The Chipotle Mexican Grill is located at 3391 Renner Rd, Plano, TX 75074 in the Collin area.