Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Collin Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
1,492 reviews
5 stars
783
4 stars
332
3 stars
131
2 stars
71
1 star
175
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times for mobile orders and unhelpful staff.
Food Quality
There were mixed reviews on food quality, with some praising freshness while others complained about stale ingredients and incorrect orders.
Portion Sizes
Many customers expressed dissatisfaction with portion sizes, often feeling they received less than expected for the price.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary food preparation practices.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, noting friendly staff and good food at certain times.
- YPYohan Park4 days ago1.0Half of the time I place an pick up order, my order is not reay to be picked up. Worse, they aren’t even aware of my order and I have to let them know and only then will they start working on my order and I have to wait and they dob’t say a thing about me having to wait, like they don’t value my time. Then what’s the point of having online order.
- JVJon-Austin VestNov 8, 20252.0Very stingy with protein portions. I got a double meat bowl and it was two half scoops of chicken making it a single order. They had a female manager standing over the employee that was preparing the bowl. She wasn't doing anything except telling the employee under her how to manage the portions. There was a young boy and his father behind me and the portions the kid got wouldnt feed a small child. He asked if he could have a little more chicken in his bowl the employee went to add a little more, but the manager stopped her and said ," that will be double is that ok?" The kid felt bad and awkwardly looked at his dad. The Dad of course said that would be fine, as any good fad would. I felt this was so unnecessary and put an awkward tension in the restraunt that could have been avoided entirely. Now I know what it was nearly empty at lunchtime on a Saturday. Locals must know the drill at this location won't be going back. Will drive down to Richardson, next time, instead.
- JSJosey SorianoNov 6, 20252.0Friendly service but I asked for double chicken and the lady serving me kept looking at the tall gentleman as if she was going to get in trouble for giving me the portion I paid for. Anyway, she gave me tiny chicken portions when I asked for double chicken. If I pay for double chicken, I’d like to get what I paid for. Idk if shift managers get on to them but the scoops I received only reflected 1 portion when I paid for 2.
- MCM CadyOct 25, 20255.0These people are GREAT! My husband stopped by on way home at 9:55pm and asked for kids quesadilla. They didn't say “no we are closing in 5 minutes” They helped us out and made our food fresh and were super helpful and nice. I cannot even tell you how rare that is these days. Would give 10 stars!!!! Thank you!!!
- BBBrandon BealOct 14, 20252.0The tortilla they used to wrap my burrito was Partially stale so crunchy, The front loaded the burrito all the meat was on one side, which wasn’t even a lot of meat and it was wrapped poorly
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Collin Creek?
Chipotle Mexican Grill at Collin Creek is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Plano, TX?
It is located at 1009 N Central Expy, Collin Creek Mall, Plano, TX 75075.
What types of food does Chipotle Mexican Grill offer at the Collin Creek location?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Collin Creek offer pickup and delivery services?
Yes, they offer in-store pickup as well as delivery services.
Can I order Chipotle Collin Creek online or through an app?
Yes, you can order online at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What is the main phone number to contact Chipotle Mexican Grill at Collin Creek?
You can reach them at +1 972-423-5115.
What are some nearby places to Chipotle Mexican Grill at Collin Creek for beauty and spa services?
Nearby beauty and spa options include Martica Massage, BomShele Beauty, Saray's Salon & MedSpa/Barber, Rodney's, Phenix Salon Suites Collin Creek, and Bella Beauty Spa, among others.
Are there any other dining options near Chipotle Mexican Grill at Collin Creek?
Yes, nearby dining options include Souper Salad and Sizzling Spices Indian Restaurant.
What entertainment or shopping places are close to Chipotle Collin Creek?
Nearby entertainment and shopping include Game Stop, Movie Trading Company Plano, and Regency Beauty Institute shopping center.
Is Chipotle Mexican Grill at Collin Creek welcoming to all customers including LGBTQ individuals?
Yes, Chipotle Collin Creek welcomes LGBTQ customers as part of their inclusive values.