Business Details
About
Mexican Restaurant
Chipotle Shops at Legacy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
824 reviews
5 stars
453
4 stars
178
3 stars
65
2 stars
31
1 star
97
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked rice, overly salty dishes, and missing ingredients in orders.
Cleanliness
Multiple reviews highlighted poor cleanliness in the restaurant, including dirty tables and overflowing trash.
Customer Service
There were numerous complaints about rude staff and poor customer service, with some customers feeling ignored or disrespected.
Portion Sizes
Several customers noted inconsistency in portion sizes, with some feeling that they were served less than expected.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good food quality, indicating that there are positive experiences at this location.
- RVRavi VermaNov 14, 20255.0Great food, decent service. Really busy with office lunch crowd during week day lunch times. Better for dinner.
- DADinakar AnumoluNov 1, 20252.0Usual and expected food quality like any other chipotle. Asked the guy helping with my food about the new item on the menu as what it is, and the response is stone cold ‘I don’t know’. My problem with that response: 1. Not that you carry 100 items and I’m asking you 97th option. It’s a new offering and you expect you to know 2. Did not even make effort to ask anyone around as to what it is. There wasn’t anyone in front or behind me to say they are busy and no time for ‘service’
- ZLzach leachOct 15, 20252.0Rice isn't cooked very well (it's kind of hard) and has too much lime juice. I asked for a little of one topping and they gave me one and a half scoops. They didn't heat the tortillas all the way. The person doing the burrito fold did it wrong, so stuff was pouring out when you unwrap it and the outside of the tortilla is wet with salsa. This happened on two separate occasions, I'm never going back to this location.
- EGEdward GodinezOct 14, 20253.0Cmon guys what are we doing here, it’s 7:30 the chipotle closes at 10pm. We can’t be having the trash build up like this, also the tables were not clean aswell. Not posting to be a hater just want things to improve.
- PPPrateek PamechaSep 30, 20255.0Just like any other Chipotle, a good healthy and quick bowl for dine in
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Shops at Legacy in Plano, TX?
Chipotle Shops at Legacy in Plano, TX is open every day from 10:45 AM to 10:00 PM.
What types of food does Chipotle Shops at Legacy offer?
Chipotle offers customizable menu options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.
Does Chipotle Shops at Legacy offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services for customer convenience.
How can I place an online order for Chipotle at this location?
You can place an online order through Chipotle's official website or via their app available at https://order.chipotle.com/ or through the Chipotle app on the Apple App Store.
What is the address and contact number for Chipotle Shops at Legacy?
The address is 5717 Legacy Dr, Suite 150, Plano, TX 75024. You can call them at +1 972-398-8800.
Does Chipotle Shops at Legacy support catering and gift cards?
Yes, the location offers catering services and accepts gift cards as part of their services.
Is Chipotle Shops at Legacy welcoming to the LGBTQ community?
Yes, the business is welcoming to the LGBTQ community.
What nearby restaurants can I visit before or after dining at Chipotle Shops at Legacy?
Nearby restaurants include Zoes Kitchen, a Mediterranean and Greek restaurant, and La La Land, a coffee shop, which are great options to explore around the Shops at Legacy area.
What nearby wellness or beauty services are close to Chipotle Shops at Legacy?
Close to Chipotle, you can find SweatHouz Infrared Sauna Studio for spa services, Celebrity Nails for beauty treatments, and The Lash Lounge for salon services.
Are there any nearby recreational or fitness venues near Chipotle Shops at Legacy?
Yes, StretchLab, a gym and active life center, is located nearby for fitness enthusiasts to visit before or after their meal.