Chipotle Shops at Legacy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported poor service, with instances of rude staff and long wait times.
Food Quality
Food quality was inconsistent, with complaints about undercooked rice, stingy portions, and lack of flavor.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty tables and overflowing trash.
Location Preference
Some customers preferred this location over others for its food quality and service, while others had negative experiences.
RN
Rakesh N
Dec 28, 2025
4.0
location was quite and Good , Food its all same like any chipotle but its not busy as other locations
TT
Timothy Tsang
Dec 10, 2025
3.0
This location skimps on the amount of protein they serve.
GS
Gods Son
Dec 8, 2025
1.0
0% customer service 👎👎👎
SG
Sergio Gonzalez
Nov 25, 2025
5.0
I frequently order from this location. I have never had any issues or complaints. My order is always ready in time and I usually order in peak hours when the lunch crowd is in there. The only time my order was not on the pickup shelf, was because my order was taken by someone else. After I made an employee aware, they prepared my order very quick. Definitely my favorite location
RV
Ravi Verma
Nov 14, 2025
5.0
Great food, decent service.
Really busy with office lunch crowd during week day lunch times. Better for dinner.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Shops at Legacy in Plano, TX?
Chipotle Shops at Legacy in Plano, TX is open every day from 10:45 AM to 10:00 PM.
What types of food does Chipotle Shops at Legacy offer?
Chipotle offers customizable menu options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.
Does Chipotle Shops at Legacy offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services for customer convenience.
How can I place an online order for Chipotle at this location?
You can place an online order through Chipotle's official website or via their app available at https://order.chipotle.com/ or through the Chipotle app on the Apple App Store.
What is the address and contact number for Chipotle Shops at Legacy?
The address is 5717 Legacy Dr, Suite 150, Plano, TX 75024. You can call them at +1 972-398-8800.
Does Chipotle Shops at Legacy support catering and gift cards?
Yes, the location offers catering services and accepts gift cards as part of their services.
Is Chipotle Shops at Legacy welcoming to the LGBTQ community?
Yes, the business is welcoming to the LGBTQ community.
What nearby restaurants can I visit before or after dining at Chipotle Shops at Legacy?
Nearby restaurants include Zoes Kitchen, a Mediterranean and Greek restaurant, and La La Land, a coffee shop, which are great options to explore around the Shops at Legacy area.
What nearby wellness or beauty services are close to Chipotle Shops at Legacy?
Close to Chipotle, you can find SweatHouz Infrared Sauna Studio for spa services, Celebrity Nails for beauty treatments, and The Lash Lounge for salon services.
Are there any nearby recreational or fitness venues near Chipotle Shops at Legacy?
Yes, StretchLab, a gym and active life center, is located nearby for fitness enthusiasts to visit before or after their meal.