Chipotle Mexican Grill

3.7
715 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Coit & 190 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
340 Coit Rd, Plano, TX
75075, United States

Hours

Reviews

3.7
715 reviews
5 stars
353
4 stars
127
3 stars
56
2 stars
36
1 star
143

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and ignored during their visits.

Portion Sizes

Many customers complained about significantly smaller portion sizes compared to other locations, often receiving inadequate amounts of protein and toppings.

Food Quality

Several reviews mentioned issues with food quality, including bland flavors, overcooked ingredients, and even food safety concerns.

Customer Experience

Customers reported a lack of acknowledgment and attention from staff, leading to frustrating experiences, especially for mobile orders.

Pricing Concerns

Customers expressed dissatisfaction with rising prices while receiving less food, leading to a perception of poor value.
  • HR
    Haley Robinson
    3 days ago
    1.0
    The workers are lazy and will scrape the bottom of a container and not refill condiments, even while making your bowl/burrito. Tonight I got home and the bottom of my Chipotle bag was wet so the food fell out from the bottom. My carnitas bowl fell out all over the floor so I could not eat it.
  • MP
    Michael Porter
    5 days ago
    1.0
    I am thankful I only went here a handful of times before I decided to go to another location that is 10 min further. I have ordered in line and online and both experiences were sad. In line, the servers give small portion sizes, even when ordering double meat and double rice. Online, the burrito I got was smaller than my napkin. The manager here is rude as well, when I checked out at the register, the cashier asked me if I wanted a receipt, I said no thank you. Yet the manager took the receipt and then placed it on my tray and then yelled out loud to the crew, "Everyone gets a receipt!" All of that pales in comparison to the quality of the food. The rice was bland, the meat was scorched and over cooked, and the tortilla chips were stale. How do you make rice so tasteless when you have a standard recipe!?
  • RY
    Ravi Y
    Nov 16, 2025
    1.0
    The customer service is horrible. The chips are wet and soggy. I showed it to them and they acknowledged but no apology for it or willing to make fresh and serve them. They just ignored it and kept doing their work. No intention to make the customer service better. I will not recommend this store to anyone.
  • ZR
    Zachariah R
    Oct 31, 2025
    3.0
    The guy that made my bowl had a huge attitude when I asked for more rice which led to him giving me a lousy scoop of protein.
  • YL
    yuanbin liu
    Oct 22, 2025
    1.0
    Was ordering and asked for steak, but the guy added double steak even though the portion looked almost the same. Got charged double too. Tried to explain, but he kept insisting that’s what I said, so I just let it go :) Kinda rude honestly.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Coit & 190 specialize in?

Chipotle Mexican Grill specializes in Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours for Chipotle Mexican Grill located at 340 Coit Rd in Plano?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.