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Chipotle Mexican Grill

3.5
(1080 reviews)
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Business Details

500 E Spring Creek Pkwy, Plano, TX
75074, United States
(972) 379-3353
https://locations.chipotle.com/tx/plano/500-e-spring-creek-pkwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2997
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About

Mexican Restaurant
Chipotle Spring Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
500 E Spring Creek Pkwy, Plano, TX
75074, United States

Hours

Reviews

3.5
1,080 reviews
5 stars
481
4 stars
182
3 stars
88
2 stars
64
1 star
265

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including lack of acknowledgment, rude staff, and disorganization during service.

Food Quality

Many customers reported issues with food quality, including small portions, undercooked rice, stale chips, and overall blandness.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and a messy condiment station, contributing to a negative dining experience.

Management Issues

Feedback indicated a lack of visible management and poor staff coordination, leading to frustrating customer experiences.
  • CC
    Cindyloohoo
    4 days ago
    1.0
    I counted maybe 7 pieces of chicken in this damn bowl. Chipotle is so stingy! My husband grabbed take out but should have cancelled my bowl right after he saw the way it was made. I scrapped out the guacamole and lettuce to reveal my rice and beans bowl. I wasted my money and this food was trash. Lesson learned though.
  • CJ
    cortoria jones
    4 days ago
    1.0
    I'd give no stars truly. Today I went in about 235pm-ish. No one was ordering or being checked out ahead of me. When I was ready I walked up to order and a girl was wiping everything down, looked at me and said .. nothing. Continued what she was doing. OK! I'm like maybe this isn't her job (although acknowledge the customer??) anyways. So I wait. There was a girl at the register the entire time ... staring and talking with another girl. Guess what they said? NOTHING. No someone will be right with you, no welcome in , not a single acknowledgement andddd no service. A guy walks from the back, so i'm like ok maybe he is doing this portion. NOPE! Looks at me gloves up and walks away. AGAIN no acknowledgement. Four people - all see me, there waiting no acknowledgment andddd no service. Horrendous experience. I never even order walked out because obviously working was optional today. Worst experience i've ever had.
  • KK
    kyagh kiona
    Feb 18, 2026
    1.0
    Came in tonight around 9:40 PM to grab a bowl. There was no line and about four employees working, and it honestly felt like they were already closed or pre-closing because no one greeted or acknowledged me at all. I even wondered if I was that annoying customer who walked in after hours, but they didn’t close until 11. After standing there and making eye contact multiple times without even a quick “we’ll be right with you,” I turned around and walked out. Basic acknowledgment goes a long way won’t be returning.
  • JS
    Jacob Saenger
    Feb 9, 2026
    1.0
    Worst chipotle experience ever. They give a quarter scoop of chicken in your bowl and charge you $10 for it. People come here hungry and expect to leave with a full stomach. Do better Chipotle.
  • LS
    Lila Soth
    Feb 2, 2026
    3.0
    I went to Chipotle for lunch today. The food was good and met my expectations, but the overall experience was just okay. Unfortunately, there was no water available to drink, and I wasn’t offered any alternative. While the meal itself was enjoyable, the customer service could definitely be improved.
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food options are available at Chipotle Mexican Grill in Spring Creek?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients following their 'Food with Integrity' principles.

What are the operating hours of Chipotle Mexican Grill at 500 E Spring Creek Pkwy, Plano, TX?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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