Chipotle Mexican Grill

3.5
1054 reviews
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About

Mexican Restaurant
Chipotle Spring Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
500 E Spring Creek Pkwy, Plano, TX
75074, United States

Hours

Reviews

3.5
1,054 reviews
5 stars
473
4 stars
179
3 stars
87
2 stars
61
1 star
254

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with stale chips, undercooked rice, and overall poor food quality, including complaints about old or improperly prepared ingredients.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to customers, leading to a frustrating dining experience.

Cleanliness

Many customers noted unsanitary conditions in the restaurant, including dirty tables and unclean food preparation areas, which contributed to a negative perception of the location.

Portion Sizes

Several reviews mentioned inconsistent portion sizes, with some customers feeling shortchanged on the amount of protein and toppings in their orders.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted that certain visits provided a satisfactory experience with fresh food.
  • LL
    LIOZAmotherofminds
    2 days ago
    5.0
    Thank you Alex 🙏🏽 for being so welcoming and patient. My family and I will definitely be coming back to this location.
  • NH
    Noah Hawkins
    3 days ago
    5.0
    Quinston is absolutely KILLING IT on the line GIVE EVERYONE A RAISE IMMEDIATELY
  • WL
    William Lo
    Nov 14, 2025
    2.0
    It's a chain restaurant so the quality is what you would expect. It was slow there so when we walked in, every single employee was in their phones. It took them a bit to notice we were there to get service. Every table was dirty so I had to wipe one of them so we could eat there. Hopefully that's a one time deal, otherwise I would have to go back to the one on 75
  • AA
    Adam Atkins
    Nov 7, 2025
    1.0
    Place is dirty and disgusting and employees just standing around. Food was good but this gm and manager should be ashamed
  • NC
    Nathan Castillo
    Oct 26, 2025
    1.0
    Una experiencia súper mal para ser mi primera vez, todo parece súper, cantidad buena y la comida si tenía buen sabor, pero la mala experiencia en este caso fue por los chips y el guacamole, ya que los chips estaban rancios no sé si mal cocinado o de un día antes y luego el guacamole no tenía limón y sal, insípido! luego mi pareja se acercó a la cajera para pedir sal y se la negó, solo ignorándolo y volteado hacia la parte de atrás, súper pésima, y si paso el día de hoy 10/26 a las 6:20 pm

Frequently Asked Questions About Chipotle Mexican Grill

What types of food options are available at Chipotle Mexican Grill in Spring Creek?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients following their 'Food with Integrity' principles.

What are the operating hours of Chipotle Mexican Grill at 500 E Spring Creek Pkwy, Plano, TX?

The restaurant is open daily from 10:45 AM to 11:00 PM.