Chipotle Spring Creek is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with stale chips, undercooked rice, and overall poor food quality, including complaints about old or improperly prepared ingredients.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to customers, leading to a frustrating dining experience.
Cleanliness
Many customers noted unsanitary conditions in the restaurant, including dirty tables and unclean food preparation areas, which contributed to a negative perception of the location.
Portion Sizes
Several reviews mentioned inconsistent portion sizes, with some customers feeling shortchanged on the amount of protein and toppings in their orders.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and noted that certain visits provided a satisfactory experience with fresh food.
LL
LIOZAmotherofminds
2 days ago
5.0
Thank you Alex 🙏🏽 for being so welcoming and patient. My family and I will definitely be coming back to this location.
NH
Noah Hawkins
3 days ago
5.0
Quinston is absolutely KILLING IT on the line GIVE EVERYONE A RAISE IMMEDIATELY
WL
William Lo
Nov 14, 2025
2.0
It's a chain restaurant so the quality is what you would expect. It was slow there so when we walked in, every single employee was in their phones. It took them a bit to notice we were there to get service. Every table was dirty so I had to wipe one of them so we could eat there. Hopefully that's a one time deal, otherwise I would have to go back to the one on 75
AA
Adam Atkins
Nov 7, 2025
1.0
Place is dirty and disgusting and employees just standing around. Food was good but this gm and manager should be ashamed
NC
Nathan Castillo
Oct 26, 2025
1.0
Una experiencia súper mal para ser mi primera vez, todo parece súper, cantidad buena y la comida si tenía buen sabor, pero la mala experiencia en este caso fue por los chips y el guacamole, ya que los chips estaban rancios no sé si mal cocinado o de un día antes y luego el guacamole no tenía limón y sal, insípido! luego mi pareja se acercó a la cajera para pedir sal y se la negó, solo ignorándolo y volteado hacia la parte de atrás, súper pésima, y si paso el día de hoy 10/26 a las 6:20 pm
Frequently Asked Questions About Chipotle Mexican Grill
What types of food options are available at Chipotle Mexican Grill in Spring Creek?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made from 53 real ingredients following their 'Food with Integrity' principles.
What are the operating hours of Chipotle Mexican Grill at 500 E Spring Creek Pkwy, Plano, TX?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer options for pickup or delivery?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app.
Are catering services available at this Chipotle location?
Yes, catering and catering delivery services are offered.
What is the address and contact information for Chipotle Mexican Grill in Spring Creek?
The address is 500 E Spring Creek Pkwy, Plano, TX 75074. You can call them at +1 972-379-3353 or email TX.2997.SpringCreek@chipotle.com.
What payment methods does Chipotle Mexican Grill accept?
Chipotle accepts credit cards among its payment methods.
Which nearby places can I visit before or after dining at Chipotle Mexican Grill on Spring Creek Pkwy?
Nearby you can visit Texaco Station Plano for fuel, Starbucks for coffee, and Adriano's Italian Restaurant for alternative dining options.
Are there mobile phone stores near Chipotle that I might visit along with dining?
Yes, nearby mobile phone stores include the AT&T Store, Sprint Store By The Customer Center, and T-Mobile, all close to Chipotle for convenient shopping.
What other food-related options are located near Chipotle Mexican Grill?
Nearby food options include Taco Cabana, Amoretto Italian Restaurant, Jimboy's Tacos, and Tiger Sugar for bubble tea.