Business Details
About
Mexican Restaurant
Chipotle Park & Preston is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
715 reviews
5 stars
377
4 stars
144
3 stars
57
2 stars
36
1 star
101
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being fresh and delicious while others were cold or tasted off.
Portion Sizes
Many reviews highlighted issues with small portion sizes, particularly regarding protein, leading to dissatisfaction among customers.
Customer Service
Numerous complaints about rude or unhelpful staff, with some customers feeling ignored or treated poorly during their visits.
Cleanliness
Mixed feedback on cleanliness, with some customers noting dirty tables and unsanitary conditions, while others reported a clean environment.
Pricing
Customers expressed concerns about high prices relative to portion sizes and quality, with some suggesting better value at other establishments.
- JAJoseph AdcoxOct 23, 20255.0Good food but very expensive cannot guarantee my food was fresh
- NNNirav NanavatiOct 13, 20255.0Love mexican food
- CCcynthia caceresOct 4, 20251.0October 4 waiting outside its 11 am people inside but doors locked mmmmm
- ASAmeen ShawwaSep 30, 20251.0Chipotle is typically a go-to for a quick and satisfying meal, but unfortunately, this location falls short in some key areas. The biggest disappointment is the meat and tortillas, which are crucial components of any burrito. The meat is often lukewarm, bordering on cold, and lacks flavor. The tortillas, on the other hand, are consistently chewy, which detracts from the overall experience. This is single-handedly the worst Chipotle I’ve ever been to, and after this experience, I’d seriously think twice about coming here. The entire visit was frustrating from start to finish. First off, sometimes the AC unit drips water randomly onto customers — which is incredibly annoying. Second, the employees seem like they absolutely hate their jobs. I showed up right at 10:45 a.m., the time they’re supposed to open, but every door was locked. Strangely, there was already a guy inside ordering food while the rest of us were waiting outside. They didn’t unlock the doors until 11:00, which is 15 minutes after opening time, and that’s already a bad sign. When I finally got in, I saw the manager sticking a thermometer into food even though they were already open, which made me question how ready they actually were to serve customers. The employees acted annoyed that I was even there, and the food I got tasted a little off — not terrible, but definitely not fresh. The water from the soda fountain tasted awful, almost toxic, like it hasn’t been cleaned or serviced in ages. A couple of hours after eating, I started feeling sick, got a massive headache, and ended up throwing up — I’m almost certain it was food poisoning. Between the careless service, poor sanitation, and overall attitude, this was by far the worst Chipotle experience I’ve ever had. One star.
- CPClaudia PerezSep 20, 20255.0Muy bueno y la atención es lo mejor. Son muy amables recomendando según lo que esperaba comer… gracias!!!
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Park & Preston offer?
Chipotle offers customizable fast-casual Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at 4901 W Park Blvd, Plano?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does this Chipotle location offer delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I place an online order for Chipotle at Park & Preston?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
Is Chipotle Park & Preston welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers and is inclusive.
What is the address and location details for Chipotle Mexican Grill Park & Preston?
The restaurant is located at 4901 W Park Blvd, Preston Towne Crossing Shopping Center, Collin, Plano, TX 75093, USA.
Which nearby restaurants can I visit along with Chipotle Mexican Grill at Park & Preston?
Nearby dining options include Nekter Juice Bar for smoothies, Subway for sandwiches, Spezzo for Italian cuisine, Snuffer's for American burgers, and Uno Due Go for pizza.
Are there beauty salons or spas near Chipotle Park & Preston where I can visit before or after dining?
Yes, nearby beauty and spa places include The Perfect Arch by Nahid Sobhanian, Bella Chic Salon, Hair by Farah, The Jaded Arch Waxing Studio, Sara salon, Ira Diamond Hair Salon, and others.
Can I combine a visit to Chipotle with some fitness or recreation nearby?
Yes, Alive, a yoga studio and gym, is located nearby for fitness enthusiasts to enjoy before or after a meal.
How can I contact Chipotle Mexican Grill at Park & Preston for questions or catering?
You can reach them by phone at +1 469-467-9900 or email at tx.0244.parkpreston@chipotle.com.