Chipotle Mexican Grill

3.5
513 reviews
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Business Details

6917 Independence Pkwy, Plano, TX
75023, United States
(972) 805-4609
https://locations.chipotle.com/tx/plano/6917-independence-pkwy?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3773
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About

Mexican Restaurant
Chipotle Independence and Legacy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
6917 Independence Pkwy, Plano, TX
75023, United States

Hours

Reviews

3.5
513 reviews
5 stars
233
4 stars
83
3 stars
42
2 stars
39
1 star
116

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported consistently small portion sizes, feeling that they were being shorted on meat and other ingredients.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Food Quality

Several reviews mentioned declining food quality, including issues with freshness, temperature, and contamination.

Cleanliness

There were multiple complaints about the cleanliness of the restaurant, particularly regarding the bathrooms and food preparation areas.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and poor handling of complaints.
  • DF
    Douglas Florence
    Dec 24, 2025
    1.0
    🤢🤮🤢🤮🤢🤮🤢🤮🤮🤮🤮🤢🤮🤢🤢🤢🤮🤢🤢🤮🤢🤮🤢🤮🤢🤮
  • TS
    terry sadeghi
    Dec 19, 2025
    4.0
    Google Map not correct when u going south on the Independence. It makes u make a turn??? U can turn left before intersection or Independence and Legacy.
  • MZ
    mars z
    Dec 5, 2025
    3.0
    This is the location I usually go to. Portions are alright but you have to go inside, if you order online they skimp you. Today I came in around 9 pm and food was good but almost all their stuff was cross contaminated. Had a few things sneak into my bowl I didn't order, only reason I'm actually writing a review for once.
  • KK
    Kendall Kennedy
    Nov 24, 2025
    5.0
    Briana was working so hard and was an absolute delight while I was waiting for my Chipotlane order!
  • KC
    Kay Coleman
    Nov 20, 2025
    1.0
    I don't leave bad reviews, but I have to for this location. They messed up our orders more than once. This time, we placed the order on the app. When we went to pick it up, they still did not have it ready 45 minutes later. My husband left. They said he would have to call to get the refund. Not a good experience. Will never go to this location again.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Independence and Legacy in Plano, TX?

Chipotle Mexican Grill at 6917 Independence Pkwy in Plano, TX is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill Independence and Legacy located?

It is located at 6917 Independence Pkwy, Collin, Plano, TX 75023, United States.