Business Details
About
Mexican Restaurant
Chipotle Independence and Legacy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.5
507 reviews
5 stars
229
4 stars
82
3 stars
41
2 stars
39
1 star
116
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including stale chips, undercooked rice, and small portion sizes.
Customer Service
Many reviews highlighted poor customer service experiences, including rude staff, incorrect orders, and lack of responsiveness.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms, which significantly impacted their dining experience.
Consistency
There were complaints about inconsistent portion sizes and food preparation, leading to dissatisfaction among regular customers.
Overall Experience
While some customers had positive experiences with food and service, many expressed frustration and disappointment, indicating a decline in overall satisfaction.
- KCKay Coleman4 days ago1.0I don't leave bad reviews, but I have to for this location. They messed up our orders more than once. This time, we placed the order on the app. When we went to pick it up, they still did not have it ready 45 minutes later. My husband left. They said he would have to call to get the refund. Not a good experience. Will never go to this location again.
- KEKiarash EmamiNov 12, 20251.0The food quality and staff service were good enough, no complaints there. However, the issue lies in the portion size, even when you request double meat. It’s unfair to charge $60 for three bowls and receive such a small amount of meat.
- JNJett NunezNov 12, 20251.0Wife found multiple pieces of metal in her salad. Not even sure how this happens. Staff seemed like they didn’t want to be there. This location has gone down hill.
- ZMZeeshan MalikNov 4, 20254.0The food quality seems to have gone down in recent years and seems to be served semi lukewarm. Service seemed to be a bit slow, and the restaurant was absolutely freezing and a bit loud.
- GSGarrett SimmonsOct 27, 20255.0Great food never misses! They stacked the food this time which was surprising, and on top of that we got a side of free queso with our burrito and salad, which their queso is my favorite!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Independence and Legacy in Plano, TX?
Chipotle Mexican Grill at 6917 Independence Pkwy in Plano, TX is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill Independence and Legacy located?
It is located at 6917 Independence Pkwy, Collin, Plano, TX 75023, United States.
What type of food does Chipotle Mexican Grill serve at this location?
They serve fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Can I order online or through an app at Chipotle Mexican Grill Independence and Legacy?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle mobile app available on the App Store.
Does this Chipotle location offer rewards or special promotions?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
Is Chipotle Mexican Grill Independence and Legacy welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers, reflecting the company's inclusive values.
What nearby restaurants can I visit before or after dining at Chipotle Mexican Grill?
Nearby restaurants include Baskin-Robbins for ice cream and Pizza Hut for pizza, both good options to visit before or after your meal at Chipotle.
Are there convenient places to fuel up or grab snacks near Chipotle Mexican Grill?
Yes, nearby gas stations and convenience stores include Shell, Texaco Food Mart, and 7-Eleven, where you can fuel your vehicle or grab snacks.
Where can I find pet grooming or wellness services near Chipotle Mexican Grill?
Nearby services include Classy Doggie Cuts for pet grooming and CBD Hub and More for vitamins and supplements.
What other services or amenities are available close to Chipotle Mexican Grill Independence and Legacy?
Nearby services include United Locksmith Service for locksmith needs, Honor Yoga Plano for fitness, and Millstone Bakery for coffee and baked goods.