Customers generally praised the food for being fresh, tasty, and well-prepared, although there were some complaints about overcooked items and incorrect orders.
Customer Service
Many reviews highlighted exceptional customer service, with specific staff members receiving praise for their friendliness and attentiveness, though some experiences were noted as impersonal or lacking warmth.
Order Accuracy
Several customers reported issues with online orders being incorrect or incomplete, leading to dissatisfaction with the service.
Cleanliness and Atmosphere
The location was frequently described as clean and pleasant, contributing positively to the dining experience.
NR
Noah Ross
6 days ago
1.0
By far the worst Cava in the United States. Out of most ingredients, grunge playing in the kitchen with pop music playing in seating area. Employees used their BARE NAKED hands for some of the scooping which was wild. Wild I say. I am genuinely concerned for the future of this location. As a cava fan I am saddened to write this. But this manager needs to go.
WW
William Patrick James Wallis
Feb 15, 2026
1.0
Don’t DoorDash from this place, ordered pita chips and they completely forgot them. But it’s okay I’m sure they still loaded my bowl up, nope. Genuinely took me 5 bites to finish the bowl. What a joke, especially for how much they charged me for the whole order
YC
Ya Ch
Feb 12, 2026
1.0
The female at the counter is never welcoming and DAMN STINGY with the portions. I asked for extra chicken thinking I will pay extra since she is STINGY with the portions but even for the extra money she didn’t add. She is GREAT at acting like she added chicken but she didn’t actually add anything at all. CAVA is one of my favourite places to have healthy food . Definitely do not recommend going to this LOCATION!!!
AR
Amber Royal
Feb 7, 2026
1.0
9 PM on Saturday night walked into pick up an online order. They hadn't even grabbed it off the machine yet. But they were cleaning up the restaurant even though it didn't close For an hour, they did not have any of what I wanted. And then told me they could not issue me a refund.
But once I stood around in there 42 minutes, I realized I wouldn't eat anything out of there.The place is disgusting smelled like pot and the kids in there were completely careless
CA
Christopher Allen
Feb 7, 2026
1.0
The quality of service at this CAVA has declined significantly over the past few months. I have been coming to this location regularly for the past two years due to working at Legacy West, and this week alone has been especially frustrating. I have visited twice and experienced a clear lack of urgency and attentiveness from the staff.
Today, on a Saturday, there were roughly ten people ahead of me in line, yet several employees were occupied with side tasks that could have waited instead of helping move the line along. One employee in particular, who was the only person assembling bowls, repeatedly stopped to turn around and chat with coworkers. This was the same individual who earlier this week made my bowl, rang up my order, then turned around to continue chatting while I was paying. My bowl was left sitting on the other side of the counter while I was ignored, to the point that I had to reach over and take it myself.
I am often on a limited lunch break, and I expect a reasonable level of attentiveness from the people preparing my meal so that time is not unnecessarily wasted.
CAVA is a fast-casual Mediterranean restaurant offering customizable greens and grains bowls, salads, and pitas.
Where is CAVA located?
CAVA is located at 7501 Windrose Avenue, Suite D170, Plano, TX 75024, USA.
What are the operating hours of CAVA?
CAVA is open daily from 10:30 AM to 10:00 PM. It is closed on major holidays including Thanksgiving, Christmas Eve, and Christmas Day in 2025.
Does CAVA offer delivery or takeout options?
Yes, CAVA offers both takeout and delivery services. You can order ahead through their website.
What payment methods are accepted at CAVA?
CAVA accepts American Express, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Is CAVA accessible for people with disabilities?
Yes, CAVA has wheelchair accessible entrances, seating, and restrooms, but it does not have wheelchair accessible parking.
Does CAVA have facilities or menu options suitable for families and children?
Yes, CAVA welcomes families and children and offers a children's menu along with family-friendly seating.
Are there any popular restaurants near CAVA where I can dine after visiting?
Yes, nearby you can find several popular restaurants like Shake Shack (burger and fast food), North Italia (Italian and pizza), and True Food Kitchen (health food and American cuisine).
Can I combine a visit to CAVA with some shopping around the area?
Definitely! You can visit nearby stores like Lululemon Athletica and J.Crew for clothing, West Elm for furniture and home goods, or Read Between The Lines for flowers and gifts.
How can nearby services like Locksmith Plano Texas or Tesla dealer help during my visit to CAVA?
If you need automotive assistance or key and locksmith services, Locksmith Plano Texas and Tesla car dealer are conveniently located near CAVA, adding convenience to your visit in case any such needs arise.