Feedback on staff friendliness is mixed; while some customers praised the staff for being welcoming and helpful, others reported rude behavior and poor service.
Coffee Quality
The coffee received mixed reviews; some customers enjoyed the flavors and quality, while others found it bitter or not up to their expectations.
Atmosphere
The café's ambiance is generally well-received, with many customers appreciating the cozy and inviting environment, making it a good spot for work or socializing.
Food Quality
Food items, particularly the waffles and sandwiches, received criticism for being overpriced and lacking in quality, though some pastries were praised.
Ordering Experience
The ordering process via kiosks was noted as confusing and frustrating for some customers, detracting from their overall experience.
AC
Aiesha Calhoun
1 day ago
5.0
I had no idea what I wanted, I just knew I like my drinks sweet and strong. Ashley the manager was patient taking my order but Carolyn paid attention to the details and made a drink that was exactly how I like it! She works nights but she is awesome! They are an excellent coffee shop! 10/10 recommend 🤎
SR
sujan reddy
Nov 11, 2025
1.0
Really disappointed with my visit today at Black Sheep Coffee. I ordered a Triple Hot Chocolate and a Chocolate Croissant, but both were a letdown. The hot chocolate had no real chocolate flavor and was served cold. When I asked, the staff said it was because the whipped cream was cold — which doesn’t make sense.
The croissant was also cold and had no chocolate inside. I even asked if they could warm it up, but they refused. When I asked about it, they said they “outsource” the croissants.
Very poor service and quality — definitely not what I expected from Black Sheep Coffee.
RL
Reuben Lujan
Nov 11, 2025
1.0
My wife and I finally tried this spot after driving past it for awhile. I ordered a regular coffee with half and half, a bagel breakfast sandwhich and my wife got some sort of expresso latte. It was pretty expensive! $23 in total.
My coffee was nothing but creamer, the bagel was burnt and the latte was way too strong. I asked the girl behind the counter if I could get another cup of coffee with a side of creamer because the one they gave me had too much creamer. She stares at me for a long time, then says, "What?" So I explained myself again, then another long stare ensues until she calls over the other worker, still not understanding the request it seems, and was not friendly at all.
At this point I had to explain myself 2 more times to the other girl, that's 4 times I simply asked for another coffee with creamer on the side. I was asked to wait till other customers were helped. So I go sit down, the other customers had been helped, still no coffee. They forgot.
I was like whatever, forget it I told my wife. So she goes up to get it, at this point it is 5 times now they were asked for another cup of coffee until they gave me a new one. The coffee was good though, but I highly doubt we will be back. It was not busy at all. This was on Sunday late morning 11 a.m. Nov.9th.
CZ
Connie Zeender
Nov 11, 2025
5.0
I had such a great experience at Black Sheep Coffee! The staff was incredibly friendly, and our barista, Ashley, was superb. She patiently walked me through several items on the menu and helped me customize my drink — I got the Matcha Blueberry Tea with just one pump of syrup, and it was perfect. Normally I’m not a fan of flavored syrups because they’re too sweet or taste artificial, but this was light, refreshing, and delicious. The shop itself was clean, inviting, and had plenty of seating — both tables and comfy couches. I’ll definitely be back!
NM
Nouman Manan
Nov 6, 2025
4.0
Stopped by Black Sheep Coffee and was pleasantly surprised! The coffee was rich, smooth, and full of flavor — clearly made with care. The waffles were the perfect complement: warm, crisp on the outside, and fluffy inside. The vibe was cozy with a nice mix of energy and chill.
Only small gripe, it can get a bit busy, so expect a short wait during rush hours. But honestly, it’s worth it for the quality of coffee and the overall experience. Definitely a spot I’d visit again.
Frequently Asked Questions About Black Sheep Coffee
What are the opening hours of Black Sheep Coffee on weekdays?
Black Sheep Coffee is open from 5:00 AM to 9:00 PM Monday through Friday.
Is Black Sheep Coffee dog-friendly?
Yes, Black Sheep Coffee cafes are dog-friendly, welcoming your furry friends when you visit.
Where is Black Sheep Coffee located?
Black Sheep Coffee is located at 1501 Preston Road, Plano, TX 75093, USA.
What meals are served at Black Sheep Coffee?
Black Sheep Coffee serves breakfast and lunch options.
What are the specialty items at Black Sheep Coffee?
The specialties at Black Sheep Coffee include coffees and waffles.
What payment methods does Black Sheep Coffee accept?
Black Sheep Coffee accepts American Express, Android Pay, Apple Pay, Diners Club, Discover, Mastercard, and Visa.
Where can I view the menu or place an order for Black Sheep Coffee?
You can view the menu and place an order online at https://blacksheepcoffeeus.vmos.io/store/eb3a229c-69fa-496f-a1b2-66722e2f2bd1/menu/overview?menuUUID=6f4935c5-4c43-4e52-92d0-425f04518760.
What nearby restaurants can I try before or after visiting Black Sheep Coffee?
Nearby restaurants include Oceanic Thai Kitchen for Thai cuisine, Sushi Island for sushi, and Andrew's American Pizza Kitchen for pizza and bar experience.
Are there any places near Black Sheep Coffee where I can get a massage or spa treatment?
Yes, near Black Sheep Coffee you can visit Q Foot Spa for massage therapy and reflexology, as well as beauty salons like My Perfect Brows and Nails Now for spa and beauty services.
What educational or music-related places are close to Black Sheep Coffee?
Nearby educational and music-related places include Kumon Math and Reading Center of Plano - Shepard for tutoring and the School of Rock Plano for music lessons.