Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our Plano ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.9
303 reviews
5 stars
174
4 stars
44
3 stars
23
2 stars
14
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
James received numerous positive mentions for his friendly and helpful service, while other staff were criticized for being rude or unprofessional.
Ice Cream Quality
The ice cream was generally praised for its taste and variety, but some customers reported issues with melting and freezer burn.
Pricing Concerns
Many customers found the prices to be excessively high for the portion sizes, leading to dissatisfaction.
Cleanliness Issues
Several reviews highlighted cleanliness problems in the store, including dirty restrooms and overall grime.
Mixed Experiences
While some customers had great experiences, others reported significant dissatisfaction with service and product quality.
- RKRyan KnightDec 19, 20255.0James was friendly, personable, and genuinely helpful. He took the time to offer samples, talk through flavors, and made a recommendation to try a fresh waffle cone, which complemented the ice cream perfectly. The service felt personal and intentional, not transactional. Overall, it was a smooth, enjoyable visit with great ice cream and even better service. I’d definitely come back and recommend this location to others.
- JBJacqueline BortonDec 16, 20255.0Came in and was shown all the coolest flavors and felt so welcomed by James. Super friendly and helped me pick out the best flavor. Havent been in a store in forever. Will definitely be back. The cake selection is phenomenal and they have a design for every season. Highly recommend.
- KKKim KirklandDec 16, 20255.0James was awesome! Helpful and fun! I’d go back just so he could make all of us laugh again. Thanks for making my birthday fun!
- DODan OlivaDec 7, 20255.0James was the best! He was so welcoming, answering all of our questions. He was personable and professional, even offering us free hot cocoa and waffle cone samples. He went above and beyond, and we wound up buying multiple pints to bring home with us. Five stars, mostly because of James! 👍🏻👍🏻👍🏻👍🏻👍🏻
- JNJen NguyenDec 7, 20255.0Had the pleasure of being served by James tonight at this location. Great service, friendly and fast. Thanks James!
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream flavors does Ben & Jerry's in Plano offer?
Ben & Jerry's in Plano offers euphoric ice cream flavors with chunks and swirls, including non-dairy options, served in freshly baked waffle cones, shakes, and sundaes.
What services are available for ordering ice cream from Ben & Jerry's Plano?
You can enjoy in-store pickup, curbside pickup, same-day delivery, and no-contact delivery services at Ben & Jerry's Plano.
What are the opening hours of Ben & Jerry's in Plano?
Ben & Jerry's Plano is open from 12:00 PM to 10:00 PM Monday through Thursday and Sunday; on Friday and Saturday, it stays open until 11:00 PM.
Where is Ben & Jerry's located in Plano?
Ben & Jerry's is located at 1501 Preston Road, Suite 400, Plano, TX 75093, United States.
What payment options does Ben & Jerry's Plano accept?
Ben & Jerry's Plano accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Ben & Jerry's Plano offer catering services?
Yes, Ben & Jerry's Plano provides ice cream catering services, including mobile caterers and ice cream truck rentals for events and offices.
What family-friendly features does Ben & Jerry's Plano provide?
Ben & Jerry's Plano welcomes families, has wheelchair accessible entrances, and offers a variety of family-friendly ice cream treats.
Are there any nearby beauty and spa services close to Ben & Jerry's Plano?
Yes, nearby beauty and spa services include Perfect Brows, My Perfect Brows, Chance Charles Salon, Tim Jon Salon, and Nails Now, all within walking distance, perfect for a pampering session before or after enjoying your ice cream.
What dining options are near Ben & Jerry's Plano for a full meal experience?
Nearby restaurants include Sushi Island, Zorba's Greek Restaurant, Canton Express Chinese Restaurant, Oceanic Thai Kitchen, and Denny’s, offering a wide range of cuisines if you want to complement your ice cream visit with a meal.
How can nearby transit or business centers help me access Ben & Jerry's Plano?
Ben & Jerry's Plano is near Alliance Virtual Offices and Chase Bank, which are close business hubs. Customers can coordinate visits conveniently while running errands or attending nearby offices.