Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCaterer
Head to our Plano ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.9
296 reviews
5 stars
168
4 stars
43
3 stars
23
2 stars
14
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, or indifferent to customers' needs.
Pricing
Many customers found the prices to be excessively high for the portion sizes and quality of ice cream, leading to dissatisfaction.
Cleanliness
Several reviews mentioned the establishment's lack of cleanliness, including dirty restrooms and unkempt dining areas.
Ice Cream Quality
While some customers enjoyed the ice cream flavors, others reported issues with the quality, such as melted or freezer-burned ice cream.
Positive Experiences
Despite the negative feedback, there were positive mentions of friendly staff and enjoyable ice cream flavors, indicating some customers had satisfactory experiences.
- TTtsnow2112 days ago1.0I ordered “milk and cookies” which is exactly what was listed online. And received “chocolate milk and cookies” it’s solid fudge and it’s disgusting. I will be sticking with baskin Robbin’s where I can count on their cookies and cream, to be cookies and cream.
- KVKereny VillanuevaNov 2, 20251.0I would give this location a 0 rating if possible. The manager exhibits a poor attitude. I feel sympathy for the employees who work there. Placing a special order is also challenging due to difficulties in communication, and their lack of customer service. This establishment does not accurately represent Ben & Jerry’s. Disappointing.
- ASAmeen ShawwaOct 6, 20252.0My visit to Ben & Jerry's was extremely disappointing. The employees seemed clueless and unhelpful, and the customers were even worse. I went in for just one scoop of ice cream, but a family was monopolizing the place, taking their sweet time with samples and crowding the area. Some even cut in front of me, and half of them didn't even buy anything. The staff did nothing to address the situation or expedite my simple request. Instead, they indulged the rude family, leaving me waiting far too long. When I finally got my ice cream, there was no apology for the wait. To top it off, I was charged $7 for a small scoop and $2 for water. The ice cream itself was good, but the overall experience was terrible. It's not worth the hassle--buy a tub from Target instead. I won't be coming back.
- CMChris MeierSep 21, 20253.0The ice cream is good and the service was fine. Charging $30 for 4 small ice creams and having the nerve to ask for a 15-20% tip on top of that? That’s just silly. Pay your own employees.
- FCFrank ChangAug 23, 20251.0I ordered a birthday ice cream cake for daughter here this week. Entire experience is so bad i dont believe Ben&Jerry’s will/ should stay in business much longer. Ordered 72hours before the birthday online, and received an order with details. What bothers me is there’s no followup email or notification for pickup. I called 20hours after placing the order to see if cake is ready and i happened to be in the area. Answer was “our manager said cake needs to wait 24 hours for pickup thats the policy”, even if the cake has been ready. On the day of birthday, i called three times to confirm if cake was ready but the phone line was down and went to voicemail. Very rundown business.
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream flavors does Ben & Jerry's in Plano offer?
Ben & Jerry's in Plano offers euphoric ice cream flavors with chunks and swirls, including non-dairy options, served in freshly baked waffle cones, shakes, and sundaes.
What services are available for ordering ice cream from Ben & Jerry's Plano?
You can enjoy in-store pickup, curbside pickup, same-day delivery, and no-contact delivery services at Ben & Jerry's Plano.
What are the opening hours of Ben & Jerry's in Plano?
Ben & Jerry's Plano is open from 12:00 PM to 10:00 PM Monday through Thursday and Sunday; on Friday and Saturday, it stays open until 11:00 PM.
Where is Ben & Jerry's located in Plano?
Ben & Jerry's is located at 1501 Preston Road, Suite 400, Plano, TX 75093, United States.
What payment options does Ben & Jerry's Plano accept?
Ben & Jerry's Plano accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Ben & Jerry's Plano offer catering services?
Yes, Ben & Jerry's Plano provides ice cream catering services, including mobile caterers and ice cream truck rentals for events and offices.
What family-friendly features does Ben & Jerry's Plano provide?
Ben & Jerry's Plano welcomes families, has wheelchair accessible entrances, and offers a variety of family-friendly ice cream treats.
Are there any nearby beauty and spa services close to Ben & Jerry's Plano?
Yes, nearby beauty and spa services include Perfect Brows, My Perfect Brows, Chance Charles Salon, Tim Jon Salon, and Nails Now, all within walking distance, perfect for a pampering session before or after enjoying your ice cream.
What dining options are near Ben & Jerry's Plano for a full meal experience?
Nearby restaurants include Sushi Island, Zorba's Greek Restaurant, Canton Express Chinese Restaurant, Oceanic Thai Kitchen, and Denny’s, offering a wide range of cuisines if you want to complement your ice cream visit with a meal.
How can nearby transit or business centers help me access Ben & Jerry's Plano?
Ben & Jerry's Plano is near Alliance Virtual Offices and Chase Bank, which are close business hubs. Customers can coordinate visits conveniently while running errands or attending nearby offices.