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Arby's

4.1
(597 reviews)
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Business Details

2012 W 15 St, Plano, TX
75075, United States
(972) 423-6624
http://www.arbys.com/locations/us/tx/plano/2012-w-15-st/store-985
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2012 W 15 St, Plano, TX
75075, United States

Hours

Reviews

4.1
597 reviews
5 stars
292
4 stars
173
3 stars
73
2 stars
21
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Issues

Several customers reported poor service, including rude staff and unresolved complaints.

Food Quality

Inconsistent food quality was noted, with some customers receiving cold or improperly prepared items.

Cleanliness

While some reviews praised the cleanliness of the location, others pointed out issues like lack of napkins and unclean restrooms.

Positive Experiences

Despite the negatives, many customers enjoyed their meals and highlighted friendly service at times.

Pricing Concerns

Customers expressed concerns about rising prices and perceived value for money.
  • SA
    Sidhartha Ajithprasad
    Feb 1, 2026
    3.0
    The sandwich was wrapped improperly. Everything was falling out of the sandwich. If you hate your job please quit. Don’t just do anything so you can finish you job fast.
  • DD
    Dana Dinning
    Dec 6, 2025
    1.0
    How can you be out of Roast Beef at 7pm at night!? Seriously! Went through drive thru and was told 10-12 minutes then get to window to hear the cashier say the shake is really runny and proceeds to fill the glass anyway. I ordered a shake not milk. Ask for no whip cream and puts it on anyway and comes to the window and says it will now be 30-40 minutes. Wow! No thanks. Will not be back ever! How can you not have ANY roast beef? That’s all you sell! Still smh
  • SW
    Shadonna Washington
    Nov 26, 2025
    5.0
    Food be very good. Im allergic to onions and I asked for no onions, but they put it on there anyways. I wasn't happy. I ordered a turkey sandwich
  • ZS
    Zelio Silveira
    Nov 10, 2025
    5.0
    Beef nuggets are my fave snack
  • RA
    Rae A
    Nov 9, 2025
    5.0
    Clean, fast, and hot
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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