Arby's

4.1
641 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2012 W 15 St, Plano, TX
75075, United States

Hours

Reviews

4.1
641 reviews
5 stars
320
4 stars
184
3 stars
76
2 stars
21
1 star
40

What are people saying?

AI-generated from recent customer reviews

Service Issues

Several customers reported poor service experiences, including rude staff and unresolved complaints.

Food Quality

Mixed feedback on food quality, with some customers praising the taste while others complained about cold or poorly prepared items.

Cleanliness

The restaurant was noted for being clean by some, but others reported issues such as lack of napkins and unclean restrooms.

Order Accuracy

Multiple reviews mentioned incorrect orders or missing items, leading to customer dissatisfaction.

Positive Experiences

Despite the negatives, many customers highlighted friendly staff and enjoyable food, indicating some positive experiences.
  • DD
    Dana Dinning
    Dec 6, 2025
    1.0
    How can you be out of Roast Beef at 7pm at night!? Seriously! Went through drive thru and was told 10-12 minutes then get to window to hear the cashier say the shake is really runny and proceeds to fill the glass anyway. I ordered a shake not milk. Ask for no whip cream and puts it on anyway and comes to the window and says it will now be 30-40 minutes. Wow! No thanks. Will not be back ever! How can you not have ANY roast beef? That’s all you sell! Still smh
  • SW
    Shadonna Washington
    Nov 26, 2025
    5.0
    Food be very good. Im allergic to onions and I asked for no onions, but they put it on there anyways. I wasn't happy. I ordered a turkey sandwich
  • ZS
    Zelio Silveira
    Nov 10, 2025
    5.0
    Beef nuggets are my fave snack
  • RA
    Rae A
    Nov 9, 2025
    5.0
    Clean, fast, and hot
  • AA
    AMK
    Sep 25, 2025
    5.0
    After having horrible experiences at several other Arby's I almost gave up. I thought I would give this location a try. I was pleasantly surprised and it reminded me of the Arby's Ive loved for many many years.