Numerous customers reported rude and unprofessional behavior from staff, with complaints about incorrect orders and poor customer service.
Food Quality
While some customers praised the food as delicious and fresh, others experienced issues with cold or greasy items and incorrect orders.
Positive Experiences
Several reviews highlighted excellent customer service from specific employees, with mentions of friendly staff and good management.
Operational Problems
Customers noted issues with the lobby closing early and long wait times in the drive-thru, leading to frustration.
MP
Marty Pena
Nov 14, 2025
1.0
Ordered triple buster combo and Leslie i believe took my order here in Plainview and when I got to the window I let her know she didn't ask me what kind of drink I wanted and then was very rude and pretty much called ma a liar say that I did not say that so I said I wanted the combo after all so they added the fries and drink separately charging me for both making my order way more than it should have been because she said they can't void the sale and re do it the way I ordered it I was upset and even after that she didn't give me my drink so I had to go inside to get it and even then she acted like she did give it to me so I didn't want to argue with her anymore so.i just left upset and will not go back ever again and will let everyone know how this place is and her as well
RP
Rosendo Perez
Oct 26, 2025
1.0
drinks were flat and did not give us our ice-cream.
JJ
Joshua Jones (Josh)
Sep 18, 2025
5.0
Great food great service
RC
Rex Covington
Aug 29, 2025
1.0
Went inside to order four steak fingers and they charge me the same price as a steak finger basket. So they’re basically ripping you off stealing. I guess I was talking to a manager and she said that’s just the way the prices are set and I told her that wasn’t right because you’re basically ripping people off. She said she would check into it.
I’ve voted for steak fingers from other Dairy Queen and they did not charge me a crazy price like this place. I’ll never come back here!