Arby's

Reviews

• OG

  Old Engineer Guy

  Feb 7, 2026
  2.0
  I went through the drive-thru about 30 minutes ago. I ordered a fish sandwich and a Beef'n Cheddar. I waited for them to cook the fish sandwich. I took the order back to my hotel room. The fish sandwich was perfect. The Beef'n Cheddar, however, had issues. I called the restaurant to report the issues with the sandwich. Instead of having the normal shaved roast beef, the sandwich was loaded with Greek gyro meat. Instead of a normal amount of cheddar sauce, this thing was drenched with it. I have less of a problem with the sandwich than I have with the girl that answered the phone. Despite my asserting that I did not want anything, not a replacement sandwich or a refund, she still refused to believe me. She tried asserting that the beef slicer somehow managed to make the meat as thick as I found it to be. I told her that the shaved roast beef and the gyro meat differ in flavor profile, color, and texture. Regardless, she remained argumentative and dismissive of my complaint. My only goal was for them to make sure the person in the kitchen knew how to properly make the sandwich. The girl that answered the phone sounded about 16 years old. I should have asked if I could have spoken to an adult. I have been eating at Arby's since the 1970s and know what the shaved roast beef looks and tastes like. I've also had the gyros and know what that meat tastes like. A sandwich mess up is one thing but outright rudeness to a customer is another. She even smarted back at one time and said, "I know, the customer is always right!" I don't expect graduate-level communication skills from children working in fast food restaurants, but I also didn't expect to be treated so rudely on the phone when I called to explain the situation. Perhaps, at the very least, they could make sure that only adults answer the phone.
• JJ

  Jazmine

  Jan 8, 2026
  5.0
  Genuinely sweet staff and food has always hit for me sad to see it may close I definitely recommend!:)10/10
• CS

  Collier Shurley

  Dec 28, 2025
  5.0
  Great food. Personable staff. Clean location
• RL

  Rebecca Lieving

  Dec 22, 2025
  1.0
  The website says they close at 11pm on Sundays, I showed up at 10:20pm and no one answers the speaker, I wait a few minutes and say “is it okay to order” and nothing. I pull around to park to double check closing time and even call and they pick up. I immediately swing back around, again no answer. I wait a few minutes and just say “May I get the turkey club sandwich” and again no answer. They could at least get on the speaker and say they aren’t taking orders.
• BB

  Bryden

  Nov 5, 2025
  5.0
  Bewt food ever, not busy all the time, very quick, and always clean.