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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Pilot Point, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 300 S Us Hwy 377 for the ultimate SONIC experience!
Numerous customers reported receiving incorrect orders, long wait times, and rude staff interactions.
Food Quality
Many reviews highlighted poor food quality, including cold, overcooked, or improperly prepared items.
Staff Positivity
Despite service issues, some customers praised individual staff members for their friendliness and positive attitudes.
Management Concerns
Several reviews indicated poor management and operational issues, leading to a chaotic experience for customers.
BW
Brandon Woltman
Jan 7, 2026
1.0
This Sonic is a joke. They can't take an order without getting it completely wrong and are too incompetent to fix it.
DN
Dylan Nobles
Dec 23, 2025
5.0
The food was what you want from sonic, crispy things crispy and burgers burgered, but what sets this sonic apart is the staff is friendly and patient, from taking your order to the carhop handing it to you with a smile.
DD
dawg1cat0
Dec 22, 2025
4.0
Better than my sonic
HS
Heather Stanley
Dec 18, 2025
2.0
The people/staff were pleasant and the Christmas decorations are pretty, but they were out of cheese (so no burgers) and out of all hotdogs.... so the person ordering food needs help.
MA
MyDiba Azizam
Dec 1, 2025
1.0
I've gotten terrible service, replete with side eye, every single time I've ever visited the Sonic in Pilot Point off 377. (I gave them 6 separate chances, all 1 week apart.)
Fries were soggy, it took 4 times moving to different stalls to get an answer after hitting the button, service with a side-eye when i did get an answer they sounded annoyed, burgers always had fixings I'd asked them not to put on it, drink had ice all 6 times despite requesting no ice, soda was flat 4 times out of 6, and despite always leaving a tip anyways the bad service results were the same all 6 times.
I cant imagine anything you could do to make it up at this point. I'd have to have Stockholm syndrome to let you try. It's very difficult to make me leave a bad review, but somehow ya'll managed it. I'll never come back here again.
For the record, Sonic is my favorite fast food, and still is; just not THIS sonic. I just don't like the way this location manages its business.
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