Dairy Queen

3.4
496 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
1238 U.S. 377, Pilot Point, TX
76258, United States

Hours

Reviews

3.4
496 reviews
5 stars
182
4 stars
96
3 stars
61
2 stars
41
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for orders, often citing slow service even when few customers were present.

Staff Management

Many reviews highlighted a lack of adult supervision and management, with complaints about teenage staff being distracted and unprofessional.

Food Quality

There were numerous complaints about food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty counters and bathrooms, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted good experiences with certain food items, particularly ice cream.
  • LR
    Lila Ro
    3 days ago
    1.0
    30 minutes in drive thru to get food. Waited at the speaker quite a bit. Waited at the window a good amount of time. At least as a courtesy inform your clients there will be an estimated amount of waiting time.
  • NG
    nick gerleman
    6 days ago
    1.0
    Gave this place another try after their remodel. Unfortunately they did nothing with their employees. The staff needs help with time management and multi tasking. They only help one person at a time in the drive through. Been waiting 45 minutes and just got to the window.
  • DH
    David Hood
    6 days ago
    1.0
    We pulled into the drive thru around 5:15 PM. There was not a single car in line or in the parking lot. After sitting at the speaker for about ten minutes with no response, I decided to go inside. I asked if the speaker was broken and was told no. After ordering, I waited and watched the cook, Priscilla I believe, laugh, struggle to heave herself out of a booth, and then start cooking. She was wearing no gloves and did not wash her hands beforehand. She put her bare hands into the lettuce, cheese, tomatoes, and everything else. She placed sliced tomatoes on tacos, broke two taco shells, slammed together a burger with her hands, and somehow even broke my daughter’s chicken strips in half. It was a complete spectacle. The restaurant itself was filthy. The entire ice cream prep area was disgusting. Cups were stacked all over the counters with no organization. The kid behind the counter started scooping trash off the counter into a trash bag with no gloves, then immediately put those same hands directly onto my food to bag it. I have never seen anything like this. Where is the manager? Why did going to a Dairy Queen in Texas feel like buying street food in India? Either shut this place down or require a manager on site. This location is a joke.
  • AJ
    Alexa Johnson
    Dec 30, 2025
    1.0
    Horrible!!!! Horrible horrible horrible. You’ll be sitting in the drive thru waiting to order forever. All teens! Every time I have a horrible experience here. And they just laugh and sit on their phone. Very disgusting behavior.
  • AH
    Austin Hart
    Dec 17, 2025
    1.0
    After waiting an hour in the drive thru to move up 2 cars, I sat reading the reviews and decided to leave because if they haven’t fixed the drive thru times, why would they have fixed the other issues. I saw one teenager running between the front registers and the kitchen. This place needs better management and hire more adults. One kid shouldn’t be running a location alone during busy hours.

Frequently Asked Questions About Dairy Queen

What are the operating hours of the Dairy Queen in Pilot Point, TX?

Dairy Queen in Pilot Point is open Monday through Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to 11:00 PM.

Does Dairy Queen in Pilot Point offer takeout or delivery services?

Dairy Queen offers takeout and dine-in services but does not currently provide delivery or catering options.