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Dairy Queen

3.3
(505 reviews)

Business Details

1238 U.S. 377, Pilot Point, TX
76258, United States
(940) 686-2623

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Cash onlyNot available

Location

Dairy Queen
1238 U.S. 377, Pilot Point, TX
76258, United States

Hours

Reviews

3.3
505 reviews
5 stars
182
4 stars
96
3 stars
61
2 stars
41
1 star
125

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times, poor service, and rude staff, particularly highlighting a lack of management oversight.

Food Quality

Many reviews mentioned cold or improperly prepared food, with several customers expressing disappointment over the quality and freshness of their meals.

Cleanliness Concerns

Multiple reviews pointed out unsanitary conditions in the restaurant, including dirty dining areas and improper food handling practices by staff.

Staff Behavior

Customers frequently noted unprofessional behavior from staff, including being distracted, unmotivated, and not attentive to customers.

Mixed Experiences

While many reviews were negative, some customers praised specific staff members and enjoyed certain menu items, indicating that experiences can vary.
  • JC
    Jerryd Coleman
    4 days ago
    1.0
    Rude person who brings us ice cream anything else? Anything else anything else she was so rude I will never come back
  • TT
    Tamera Tops
    Feb 23, 2026
    1.0
    Food took forever to come out. We ate inside. And the wait was so long. My mom's food was cold my daughters food was slightly warm. And my food was the last to come out and it was cold as well. They forgot my fries. And did not put mustard or cheese on my burger. The nacho chips was so stale I couldn't even eat them. We will not be back. It was awful! The staff was nice and kept apologizing for the wait. But come on. They need more people there
  • KP
    Kari Prescott
    Feb 23, 2026
    1.0
    If I could give this place less stars that I did, I would Griselda was absolutely horrid. Probably the worst in customer service I’ve ever encountered. I was thrown cold food no no napkins. I waited in line or in the drive-through for 15 minutes to get my cold food and then I had to wait another 15 minutes just to try to get napkins which I ended up having to drive in and park to go inside myself to get napkins because she kept on ignoring me. They refuse to answer the phone I ended up not eating my food and throwing it away because I asked for no onions and she covered in onions. Thanks Griselda you suck at your job.
  • CB
    Cheryl Bailey
    Feb 15, 2026
    1.0
    We went and employees were hanging around behind the counter, no one greeted us. The girl that took our order had to ask the cook how many steak fingers came on a kid meal. Before she finished taking my order the cook came out to say they were out of gravy. The cook has a big head of hair and it was uncovered while he cooked. In between customers the employees were sitting in the cook area chatting with the cook. The store is filthy. The health department needs to make an impromptu inspection.
  • LC
    Larp Cuz
    Feb 14, 2026
    1.0
    used to be good….lately the employees have lost the will to live….long wait time, wrong order, not even visible in restaurant, not wearing gloves. For an extra 20 minutes just go to the one in Denton or somewhere else. This DQ needs to shut down, it’s just a bunch of teen employees that don’t care.

Brand Certified Facts from Dairy Queen

This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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