While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pharr,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers expressed mixed feelings about the food quality, with some praising the taste while others complained about dryness, small portions, and blandness.
Customer Service
Service experiences varied widely; some customers reported friendly and helpful staff, while others encountered rude or indifferent service.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions.
Pricing
Many customers felt that the food was overpriced for the portion sizes and quality received.
EG
Elponch Garza
5 days ago
5.0
Mmmmm requisimo
JH
Jon Hernandez
Dec 31, 2025
4.0
The prices went up recently but my lady lives this place.
JO
Jo Oller
Dec 30, 2025
3.0
Boy things have really changed in my opinion.. the quality of their food has really become sub- standard. It has made me rethink fast food- it's bad enough that the price has really went UP! And quality is way down. Breaks my heart. I've loved Pollo Loco for about 30 years and I'm not going back. I'll find a food truck before I go there again. Even Stripes gas station is better
HA
H Alaniz
Dec 28, 2025
1.0
Last to times I've gone they only have sides no chicken ignorant will never come here again
JG
Jesus Guzman
Dec 25, 2025
4.0
Walked in order in sat down with in 25 minutes got my food. Chicken fresh beans hot n spicy. Christy n hot.
What are the opening hours of El Pollo Loco in Pharr, TX?
El Pollo Loco in Pharr, TX is open every day from 10:30 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 400 N Jackson Rd, Suite B, Pharr, TX 78577, United States.
Does El Pollo Loco offer online ordering?
Yes, you can order online through their website or via the El Pollo Loco app.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food specializing in fire-grilled chicken entrees and handmade guacamole, salsas, and dressings.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does this El Pollo Loco location offer catering services?
Yes, catering services are available at this El Pollo Loco location.
Is there a drive-through available at El Pollo Loco?
Yes, this location has a drive-through service for convenient ordering and pickup.
Which fast food restaurants are near El Pollo Loco in Pharr?
Nearby fast food restaurants include Burger King and Chipotle Mexican Grill, offering additional dining options in the area.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Black Mint Frozen Yogurt for desserts, Stefano's Pizza Express for Italian food, and Luvi's Caffeteria for Latin American cuisine.
What nearby amenities might be useful when visiting El Pollo Loco?
Nearby amenities include beauty salons like EZ Cuts and TN Nails, shopping at Pharr Town Center, and medical services such as Nova Medical Centers and Concentra Urgent Care.