Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Pharr,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,325 reviews
5 stars
709
4 stars
274
3 stars
136
2 stars
55
1 star
151
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with many mentioning dry or small portions of chicken, while others praised the taste and freshness.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders, although some customers noted friendly service.
Cleanliness
Several customers commented on the cleanliness of the restaurant, with mixed reviews about the dining area being dirty or well-maintained.
Pricing Concerns
Many customers felt that the food was overpriced for the portion sizes, with some expressing dissatisfaction with the value for money.
Positive Experiences
Despite the criticisms, there were several positive remarks about the food being delicious and the overall dining experience being enjoyable.
- JLJenny Lucas5 days ago4.0Good and quick. Had their 2 pice chicken meal. Green sauce is awesome. Beans need some salt, or flavor but that is my only issue for otherwise good fast food.
- GGGracielaNov 16, 20251.0Vanessa at the drive thru was dry when trying to place the order, looked SOUR as if it was a problem I was ordering. Order was at noon. Experience 0/10. I don’t expect people to be jolly 24/7, but atleast don’t make people feel like it’s an inconvenience that they are making you do the JOB YOU WERE HIRED TO DO. SMH
- EGEric GonzalesOct 30, 20255.0Eating el Pollo loco is one of the best fast food options in terms of health. In my opinion The chickens delicious and I enjoy getting the avocado chicken salad with tortillas on the side to make my own tacos.
- CCClaudinee CastilloOct 13, 20255.0Great food and awesome staff, specially a señor that always greets me with “welcome to pollo loco!” :) Nonetheless there’s a red hair girl manager that sucks, she doesn’t have the attitude to be a leader lol
- RPRodrigo PereyraOct 11, 20253.0Atención al clientele pésima. Mientras pides tu orden están hablando con otro dependiente. Sin sonreirte una sola vez; con cara se enfado. Me extrañó que la música no fuera mexicana, era música regional tex-mex. La barra de servico con servilletas, popotes, etc. sucia y desordenada. Nunca vi a algún dependiente pasar a recoger y limpiar las mesas. La comida muy buena, pero la experiencia del lugar no me invita a regresar. No lo recomiendo.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Pharr, TX?
El Pollo Loco in Pharr, TX is open every day from 10:30 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 400 N Jackson Rd, Suite B, Pharr, TX 78577, United States.
Does El Pollo Loco offer online ordering?
Yes, you can order online through their website or via the El Pollo Loco app.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food specializing in fire-grilled chicken entrees and handmade guacamole, salsas, and dressings.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does this El Pollo Loco location offer catering services?
Yes, catering services are available at this El Pollo Loco location.
Is there a drive-through available at El Pollo Loco?
Yes, this location has a drive-through service for convenient ordering and pickup.
Which fast food restaurants are near El Pollo Loco in Pharr?
Nearby fast food restaurants include Burger King and Chipotle Mexican Grill, offering additional dining options in the area.
Are there other dining options near El Pollo Loco?
Yes, nearby dining options include Black Mint Frozen Yogurt for desserts, Stefano's Pizza Express for Italian food, and Luvi's Caffeteria for Latin American cuisine.
What nearby amenities might be useful when visiting El Pollo Loco?
Nearby amenities include beauty salons like EZ Cuts and TN Nails, shopping at Pharr Town Center, and medical services such as Nova Medical Centers and Concentra Urgent Care.