Chipotle Mexican Grill

4.1
778 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Pharr is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
500 N Jackson Rd, Pharr, TX
78577, United States

Hours

Reviews

4.1
778 reviews
5 stars
459
4 stars
130
3 stars
64
2 stars
36
1 star
89

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous customers reported that the restaurant was consistently dirty, with unclean tables, floors, and food preparation areas.

Customer Service

Many reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful.

Food Quality

While some customers enjoyed the food, there were frequent complaints about food quality, including undercooked rice and skimpy portions.

Management Issues

Several reviews pointed to a lack of effective management, with complaints about staff training and overall restaurant organization.
  • LR
    Liz Rendon
    4 days ago
    5.0
    Food was delicious but very pricey. Paid $50 for my husband and I. The tables were dirty and the employees were just chilling in the kitchen. No one bothered to wipe down the tables.
  • AO
    Alicia Ortiz
    Jan 5, 2026
    1.0
    Half way building my bowl and wasn't told before hand that they basically had nothing left i ended up paying 10 bucks for a bowl with rice beans and chicken. The place was so dirty and the serving area was disgusting. Food all over the place tables not cleaned. We ended just having to take it to go. Normally they have one item missing but to not have veggies, queso, mild salsa, corn or sour cream is crazy at that point close the store and say there's nothing left. This location needs to be checked it used to be so clean and taken care of but now it's so dirty.
  • JS
    Josie SP
    Jan 2, 2026
    1.0
    I understand they close at 11, but having absolutely nothing available an hour before you close is unacceptable AND having the building station be filthy is horrible. The manager sucks here and they need to plan and account for people that are still coming to the restaurant and not be packing things up an hour before you close. No protein apart from chicken, no salad, and very old and unfresh looking ingredients...And there was still people coming in behind me. If I'm paying $15 a bowl, I expect better quality control. No paper towels, no hot sauces, no aguas frescas, no napkins?? Are all of the employees in there just killing time to make customers leave? At least the girl serving plates gave generous portions. Where is the management???
  • CO
    C Ottofaro
    Dec 30, 2025
    1.0
    Super good food but the crappies customer service. We walk in at 9:15. The rude gentleman cleaning the line told us there’s no more food and there’s not gonna be no more food till tomorrow that we needed to leave. Definitely don’t recommend this trash spot.
  • AB
    Alex Blazin (Blazinskies)
    Dec 14, 2025
    1.0
    I give this location 1 star. You deserve it. Dirty, food all over the floor and tables. There were no clean tables. There was no where to sit. Thats the best part. The amount of cross contamination is a careless disregard for people that suffer severe food allergies. I saw cheese all over, sour cream everywhere. Do you know what happens when an allergen is put into a food item where it doesn’t belong, like a piece of cheese dropping onto a salad accidentally, it’s never okay to just remove the item. Keeping an area clean without cross contamination is a basic requirement. My daughter had an allergic reaction to her steak rice bowl. She only had steak and rice. After a dose of benadryl she was okay. The girl that was fixing the contaminated food was mad she was making it and tossing our plates all over. If making food have you that annoyed. Go clean the dining area. Be mad about the rice all over the floor and the fingerprints all over the window. Really disappointed. I wont be going back to this location. I will be reporting you to the health department. I will let them know the only thing you're serving is attitudes, cross contamination, a dirty dining area and allergens in food where there should be none. I will also be filing a complaint with FARE (Food Allergy Research& Education) Food allergies isn't a diet its a disease.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Pharr offer?

Chipotle Mexican Grill in Pharr offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.

What are the operating hours of Chipotle Mexican Grill in Pharr?

Chipotle Mexican Grill in Pharr is open every day from 10:45 AM to 11:00 PM.