Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1712 FM 685 in Pflugerville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of professionalism.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food not prepared as requested.
Wait Times
Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant, often exceeding 30 minutes.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others reported unsanitary conditions and food that was cold or poorly prepared.
Management Response
Several customers expressed dissatisfaction with management's handling of complaints and issues, indicating a lack of accountability.
SR
Sam R
Nov 6, 2025
1.0
They always forget food and mess up your order. It’s never right. Always check your order.
JG
John Goldsworthy
Oct 30, 2025
4.0
Crew always puts the Mexican pizza on the very bottom to get smashed with other food on top. Never fails, I always get a crushed Mexican pizza.
SG
Sharon Gochenour
Oct 24, 2025
1.0
We went through the drive-thru today. Ticket shows time of 12:55PM. The items were correctly input, as the ticket shows that. The issue was my crunchwrap supreme. I ordered it with steak. When I started eating it, I noticed no steak. Finally came across 1 small chunk of steak, but no more. This is an upcharge, so the steak should have been there. I called this location to let them know about it. I asked for a manager and the woman said she could help me. I asked for her name and she hung up. I called back twice more, each time with nobody answering and just hanging up. The 3rd time I called back, whoever answered just picked up the phone and sat it down, not even a greeting. Whenever I speak to a manager, I get their name. I don't need their full name, a first name is sufficient. I have been in customer service for years, including fast food restaurant management, and never did I deny my name, or just keep quiet and hang up on someone when asked. This is very poor customer service and, overall, the food has gone downhill fast. I did not enjoy the meal and will not be returning. I would, however, like to be reimbursed for that crunchwrap. Maybe this manager has found a clever way to improve her food costs, as I see many other reviews on here with the same issue of no meat.
RN
Reyna Nunez
Oct 21, 2025
1.0
Today I went to eat at Taco Bell for lunch cause it’s close to my work, I ordered 3 crunchy tacos and a bean burrito, the cashier asked me I I like to make it a deal, I said yes, she handed me a bag full of tacos and charged me $28.47 total paid was $32.97. I told her that’s not my order she said yes, 😡😡😡I’m very upset, and there was no manager onsite. I will not be returning to this location
AA
Andrea Ammon
Oct 19, 2025
1.0
So for one this Taco Bell’s food is always a hit or miss. But the other day I went to them twice in one day. When I had them earlier that day, it was good, everything was fine. Later on my boyfriend decided he wanted some so we went back. As I was dressing my taco up with sauce, I looked down and noticed a piece of hair in my taco, as I told my boyfriend, he looked down and noticed a hair on his inside of his taco wrappers as well but it was too late, he had just taken the last bite of his taco. I called and spoke to the manger and let her know what was going on, I go there often as it’s my neighborhood Taco Bell so I’m familiar with her, she’s never really rude but always very curt and always seems to be in a rush. As I explained to her about the hairs found in my food, her comments were “well everyone had hair” and “bring the food back and we’ll replace it. Lol talk about good customer service!!! Anyway, I took the food back after I picked my son up from school, she opened the food to examine it, as if I was lying or something and then for the fir the taco that my boyfriend had already finished before seeing the hair she said, “oh well this one is already gone so it doesn’t count”. I didn’t even have the energy to go back and forth with her because it was a free taco that I go with my points because I go there so often but I thought that is was very rude and distasteful as a manager to make a comment like that about something so unsanitary. But do what you will with this information. I am very disappointed and probably will not be back to this location EVER!!!