Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Pflugerville Subway® Restaurant at 1420 Wells Branch Pkwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional, particularly from a manager named Carla.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and a lack of accountability when mistakes were made.
Staffing Issues
Several reviews mentioned understaffing during busy hours, leading to long wait times and inadequate service.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others complained about stale ingredients and poorly made sandwiches.
Cleanliness and Environment
There were complaints about the cleanliness of the location, including unsanitary conditions and a negative atmosphere created by staff behavior.
IA
It’s Ah’Vibe
Nov 17, 2025
1.0
Carla is so rude and she states she is the manager and if you customize your order she will call the police on you and refuse to serve. No one from corporate returns your calls I assume it’s a franchise that just doesn’t care about their paying customers especially when Carla is always acting like this
C5
c 56
Oct 2, 2025
1.0
I recently had a very disappointing experience at this location, and I feel it’s important to share it so that management can take action. This used to be one of my favorite places because it’s close to my home, but after what happened, I no longer feel comfortable coming back.
The main issue was the attitude and behavior of some of the staff. One of the employees, who acts as if she is the manager or in charge, treated me with a complete lack of respect and professionalism. Instead of assisting customers with courtesy, she speaks in a rude and dismissive manner, which creates a very negative environment. Unfortunately, another older woman and a younger employee behaved the same way. Their attitude towards customers is unacceptable, especially in a service-based business.
On top of that, they refused to accept discount coupons that I personally receive at my home. Rather than offering a reasonable explanation, they only gave excuses and insisted that they “don’t take those,” without showing any willingness to help or verify the information.
The only positive part of the visit was one of the employees—a young woman who stayed quiet, respectful, and neutral the entire time. She was polite and did not add to the unpleasant experience. However, the unprofessional behavior of the other two employees overshadowed everything.
I truly hope the management reviews the staff they currently have working there. Customer service should reflect respect, helpfulness, and professionalism, regardless of who walks in the door. With the way things are being handled right now, I will not be returning.
LB
Laura Byrne-Haun
Feb 18, 2023
2.0
I just left subway with my food. When getting my drink they were out,. I asked if there was any additional they could add to the drink fountain at which she replied sure let me get my manager. I waited for fifteen min and decided to leave. I won't go back there again.
EF
Ellie Foxe
Sep 16, 2021
1.0
Tried to order a meatball sub through door dash, got a sad sandwich that I assume was supposed to be a Philly cheese steak? But with no cheese. That's not even close! Just cancel the order if you don't have the right main ingredient.
EH
Eduardo Hernandez
Oct 1, 2020
1.0
I was in this place yesterday at 3:45 PM and the woman who treated me was in a bad attitude and angry, she was very rude and offensive, and I never come back to this place. I called the “office number” and nobody answered the phone and nobody returned my phone call.
Subway is located at 1420 Wells Branch Pkwy, Suite 220, in the Countryside Place Shopping Center, Pflugerville, TX 78660.
What are Subway's operating hours?
Subway is open daily from 10:00 AM to 11:00 PM. It is closed on November 27, 2025, and December 25, 2025, with reduced hours from 10:00 AM to 3:00 PM on December 24, 2025.
Does Subway offer delivery and pickup services?
Yes, Subway offers in-store pickup, curbside pickup, and delivery services for your convenience.
Can I order Subway online or through an app?
You can order quickly and easily using the Subway app or online via their official order website.
Does this Subway location provide catering services?
Yes, this Subway location offers catering services for events or gatherings.
What types of meals are served at Subway?
Subway serves breakfast, lunch, and dinner with fresh-baked bread, a variety of proteins, fresh-cut veggies, and cookies.
Are there dining options available at this Subway?
Yes, the Subway offers dine-in seating along with take-out and delivery options.
Which nearby restaurants can I visit along with Subway?
Nearby restaurants include JJ's Wok, a Chinese and Asian cuisine restaurant; Domino's Pizza; Wingstop; and Burger King, providing a variety of dining options near Subway.
What other amenities are near Subway to enhance my visit?
Near Subway, you can also visit Twin Liquors for beverages, GNC for vitamins and supplements, and several beauty salons like Luxe Eyebrow Threading & Spa and 10 Pretty Nails.
Are there any services in the area useful for everyday needs?
Yes, nearby services include Broken Key Extractor Pflugerville TX for locksmith needs, ACE Cash Express for financial services, and H&R Block for accounting needs.