Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Pflugerville Subway® Restaurant at 1420 Wells Branch Pkwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, particularly a manager named Carla.
Food Quality
Several customers reported issues with incorrect orders, missing ingredients, and overall dissatisfaction with the food quality.
Staffing Issues
Many reviews mentioned understaffing, leading to long wait times and inadequate service during busy hours.
Cleanliness
Some customers noted cleanliness issues, including unsanitary conditions and old food items.
Positive Experiences
Despite the negative feedback, a few customers praised specific staff members for their friendly service and the quality of the food.
DC
Danis Calix
Feb 22, 2026
5.0
Comida muy saludable y muy bueno
IA
It’s Ah’Vibe
Nov 17, 2025
1.0
Carla is so rude and she states she is the manager and if you customize your order she will call the police on you and refuse to serve. No one from corporate returns your calls I assume it’s a franchise that just doesn’t care about their paying customers especially when Carla is always acting like this
C5
c 56
Oct 2, 2025
1.0
I recently had a very disappointing experience at this location, and I feel it’s important to share it so that management can take action. This used to be one of my favorite places because it’s close to my home, but after what happened, I no longer feel comfortable coming back.
The main issue was the attitude and behavior of some of the staff. One of the employees, who acts as if she is the manager or in charge, treated me with a complete lack of respect and professionalism. Instead of assisting customers with courtesy, she speaks in a rude and dismissive manner, which creates a very negative environment. Unfortunately, another older woman and a younger employee behaved the same way. Their attitude towards customers is unacceptable, especially in a service-based business.
On top of that, they refused to accept discount coupons that I personally receive at my home. Rather than offering a reasonable explanation, they only gave excuses and insisted that they “don’t take those,” without showing any willingness to help or verify the information.
The only positive part of the visit was one of the employees—a young woman who stayed quiet, respectful, and neutral the entire time. She was polite and did not add to the unpleasant experience. However, the unprofessional behavior of the other two employees overshadowed everything.
I truly hope the management reviews the staff they currently have working there. Customer service should reflect respect, helpfulness, and professionalism, regardless of who walks in the door. With the way things are being handled right now, I will not be returning.
SH
Sandee Hendricks
May 13, 2022
5.0
My tuna spinach wrap sure hit the spot. Thank you!
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