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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Pflugerville, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2014 Pecan Street for the ultimate SONIC experience!
Feedback on customer service is mixed; while some customers praised friendly staff, others reported rude interactions and poor handling of complaints.
Food Quality
Many customers expressed dissatisfaction with food quality, citing cold, burnt, or incorrect orders, while a few enjoyed their meals.
Speed of Service
Numerous reviews highlighted slow service, with long wait times for orders being a common complaint.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, indicating a need for improvement in order accuracy.
JO
J Ortiz
Feb 24, 2026
1.0
Absolutely terrible. The red buttons don't work.Most of the screens aren't working. Employees would rather spend ten minutes talking with their friends carside than take care of customers. Had to move to multiple stalls just to get anyone to respond. Only thing going for them is ice and I wouldn't trust that if this is how they operate. Sonic is definitely on the decline.
RT
Romwan Taylor
Feb 19, 2026
1.0
Our drinks had a hole in it and our food was sloppy and undercooked
MM
Mar
Feb 5, 2026
5.0
I placed an online order and came out at my requested pickup time since I was on my break. I accidentally ordered a regular cherry limeade instead of a slush. Even though it was my mistake, the employee working around 10 PM was kind enough to remake it for me. I didn’t catch her name, but I really appreciated her help. Great customer service!
RW
Rachel Williams
Jan 20, 2026
1.0
My first time and last time I will eat at this Sonic my food was cold not only that I asked him if they can just reheat it up they said okay came out and brought it back it was still ice cold like the chili dog was like hot dog was not even cooked to spend money like that and then tip someone to have cold food is ridiculous
CO
Constance Ogletree-Wise
Jan 4, 2026
5.0
This location has not failed in Customer service nor has that Smash burger failed me yet! Yummy!!!
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Certified March 01, 2026Yext Knowledge Graph
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