McDonald's

3.4
1480 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1700 W Pecan Street, Pflugerville, TX
78660, United States

Hours

Reviews

3.4
1,480 reviews
5 stars
529
4 stars
287
3 stars
247
2 stars
110
1 star
307

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and long wait times.

Food Quality

Many customers complained about cold or improperly prepared food, with several instances of missing items from orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and bathrooms noted by multiple reviewers.

Management Issues

Several reviews pointed to unprofessional management and a lack of oversight, contributing to the overall negative experience.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and good service.
  • AR
    Angie Roger
    Dec 23, 2025
    1.0
    My husband ordered a hamburger and 10 chicken nuggets. He didn't check the other because he trusted people work there...when he home we check the bag only 6 ....very disappointed and this is a second times happen!!
  • HR
    Hailey Rogers
    Dec 16, 2025
    1.0
    I took my kids to the play area and a worker was sitting in the corner watching a very inappropriate and explicit video loudly on her phone. When the food tray arrived at our table the paper on it was dirty and had leftover food on it.
  • MS
    Mark Sanchez
    Dec 13, 2025
    1.0
    I ordered food from McDonald's app. My food was never delivered. I payed roughly 100 dollars for a family of 7. I called McDonald's and a female answered with the worst attitude in the world. So embarrassed and discussed with toxic attitude management has in this location. If that's what McDonald's considers manager? Worse place to eat in Texas! I asked what ever happened to my order? She said ' I don't know '.Great Job management!
  • CC
    colormeoopsie
    Dec 11, 2025
    1.0
    If you want to make a bad day even worse for yourself go here. I was just trying to get breakfast this morning I’ve been sick all week but I have to work which is fine. I just wanted something to eat at least. But instead I was berated endlessly by the employees by trying to correct the meal they made wrong. I ordered the $5 sausage McGriddle meal but they didn’t even include the burrito and my drink size was wrong. They tried gaslighting me when I could easily pull up the app to show them it was wrong. I was respectful the entire time, but they were so mean and refused to fix the order even though it was so simple.
  • EL
    Ebbie Lotfalian
    Dec 10, 2025
    1.0
    This is by far the worst McDonalds I have ever went to in my life. Absolutely worst service and horrible stale food. Do not eat here. I do not recommend. This place needs new management!

Frequently Asked Questions About McDonald's

What are the regular operating hours for the McDonald's at 1700 W Pecan Street, Pflugerville?

The McDonald's is open daily from 5:30 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open from 5:30 AM to 11:00 PM every day, with extended hours until midnight on Fridays and Saturdays.