Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback on customer service is mixed; some employees are praised for their friendliness and professionalism, while others are criticized for rudeness and lack of assistance.
Order Accuracy
Many customers reported issues with order accuracy, including missing items and incorrect orders, particularly when using the mobile app.
Food Quality
Food quality is inconsistent; while some customers enjoyed their meals, others complained about cold or poorly prepared food.
Cleanliness
The cleanliness of the restaurant received positive remarks, although some reviews noted areas needing improvement.
Drive-Thru Efficiency
The drive-thru service is often highlighted as quick and efficient, with many customers appreciating the speed of service.
JN
Jazmin Nolasco
Feb 19, 2026
1.0
Pedí una orden en este McDonald’s por DoorDash me entregaron algo que no pedí yo pedí un strawberry Shake y me entregaron un vaso lleno de crema y las papas se miraban viejas y estaban duras que tipo de servicio es este ? No es la primera vez que compro en este lugar y siempre estuve satisfecha con su servicio pero esta vez estoy furiosa porque perdí dinero con comida donde me dieron mala calidad y darme cosas que yo no pedí
KR
Kim Rasmus
Feb 16, 2026
4.0
Order was correct and hot
AU
A Goggle User
Jan 27, 2026
1.0
1/26/2026
10:51 PM
Disappointing customer service experience. I attempted to use a promotional deal through the McDonald’s app and provided the code to the cashier, who stated it was invalid even after repeating it twice. When I asked if the barcode could be scanned at the window, I was told there was no scanner available. This was surprising, as I have previously ordered in-store at this location and successfully had my app barcode scanned. Unfortunately, no effort was made to review the app on my phone or offer an alternative solution to honor the promotion. Additionally, being charged 40 cents per sauce added to the frustration. Overall, the lack of assistance and customer service was disappointing.
TC
Toto Cruz
Jan 14, 2026
5.0
Shout out to the lovely yet thorough lady taking drive thru orders. I’m loving her vibes, she’s nice , friendly and did an excellent customer service.She deserves recognition/raise . Hope everyone is like her👌🏻👍🏻! Im drinking my ice coffee and eating my pies with a 😊
What are the regular operating hours for this McDonald's location?
This McDonald's is open from 5:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this McDonald's location have a drive-through service and what are its hours?
Yes, it has a drive-through open from 5:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What are the delivery hours for this McDonald's?
Delivery is available from 6:00 AM to 10:30 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What types of payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order food online or via an app from this McDonald's?
Yes, orders can be placed online via their delivery website or using the McDonald's app available on iOS and Android.
What services are offered at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What is the address and phone number of this McDonald's location?
The address is 1517 FM 685, Pflugerville, TX 78660, USA. The phone number is +1 512-989-2411.
Which nearby places of interest could I visit before or after dining at this McDonald's?
Nearby places include Jack in the Box, Annunciation Maternity Home, Popeyes Louisiana Kitchen, Texas MedClinic Urgent Care, and Walmart Grocery Pickup and Delivery, offering various food, healthcare, and shopping options.
Are there convenient healthcare facilities near this McDonald's?
Yes, nearby healthcare facilities include Texas MedClinic Urgent Care, First Choice Emergency Room, Pflugerville Modern Dentistry and Orthodontics, MRI Explained, and My Kid's Dentist & Orthodontics.
What nearby options are available for entertainment and shopping close to this McDonald's?
Nearby options include Pfluger Crossing - GameStop, GameStop video game stores, Sally Beauty supply store, Angel Nails & Spa, and Discount Tire automotive service.
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