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Dairy Queen

3.3
(1310 reviews)
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Business Details

1701 W Pecan St, Pflugerville, TX
78660, United States
(512) 251-6858
https://dqtexas.com/

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
1701 W Pecan St, Pflugerville, TX
78660, United States

Hours

Reviews

3.3
1,310 reviews
5 stars
454
4 stars
237
3 stars
176
2 stars
93
1 star
350

What are people saying?

AI-generated from recent customer reviews

Closure Issues

Multiple customers reported that the business is permanently closed or had difficulty accessing it due to misleading information about operating hours.

Service Quality

Numerous reviews highlighted extremely poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about the quality of food, including overcooked items, incorrect orders, and unsanitary conditions.

Staffing Problems

Many reviews indicated that the location is understaffed, leading to slow service and operational issues.

Positive Experiences

A few customers praised individual staff members for their excellent service, indicating that there are some positive experiences amidst the overall negative feedback.
  • LH
    leti Hinkel
    May 23, 2023
    1.0
    We ordered one box of buster bars ...the staff took 30 minutes and tjey tryed to hand us the wrong order ...when we said said thats not what we ordered they said you should have told me your order...jeez read the damn computer they were being so slow and they kept talking to each other ...we were at the window waiting to pay and they just didnt care ..seriously what a lack of costumer service and time management and on top of all when we complained they got angry...you guys need to train your staff better.
  • WW
    Wrooby
    Mar 10, 2020
    1.0
    Ice cream machine has been broken the past 3 times I've gone for a Blizzard, either get it together Dairy Queen, or just go by Queen.
  • RS
    Russell Stanford
    Aug 2, 2016
    3.0
    Service is slow. Orders are right about 60% of the time.
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Brand Certified Facts from Dairy Queen

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Certified March 01, 2026Yext Knowledge Graph
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