Arby's

Reviews

• TS

  Tyler Scott

  Dec 7, 2025
  1.0
  Went here one saturday, not a single car or customer in sight. Pulled up to the drive through guy told me hey one second, i'm not ready yet. Sat there for about five minutes before going to zaxby's next door.
• KN

  Kieumi Nguyen

  Nov 24, 2025
  1.0
  If you place an order on the app and it gives you the choice on pickup and I choice drive thru even has it on the receipt but after waiting in line to pick it up my daughter was told to go inside and then had to wait in that line food was for 6pm pick they didnt get it until 6:30. So by the time she brought it home it was 6:50 and cold. I tried calling while she was waiting inside and the phone doesnt ring and when it finally makes a noise its busy. Then, we get the meal home.And it's not even correct.So I have to drive all the way back out there.And at this point I no longer want the food your double roast beef looked like a single roast.Beef, I asked for a roast beef with no cheddar, and I put cheddar, it's just ridiculous now that workers don't read. I've ordered plenty of times from this arby's, and there's a difference during the day crew in the night crew on how much meat they put on there.It's not the same. And they still haven't fixed their phone.I've seen all the other reviews with the same issue.Call them and can't get through
• PL

  Patricia Lee

  Nov 23, 2025
  2.0
  Purchased curly fries and rueben sandwich on last night but fries were old and hard so disappointed but had driven off until realized?
• AK

  adam kahn

  Nov 14, 2025
  1.0
  This location went downhill fast during COVID and never recovered. It’s easily the worst Arby’s I’ve been to, and that’s saying something. They need to fire everyone, get new management, and start over from scratch.
• JE

  Jacob Erly

  Oct 27, 2025
  1.0
  Tl;dr: The food is bad, and the service is worse. My wife and I stopped by after her doctor's appointment around the corner to get her a milkshake. I placed the order in the app and went to the drive-thru. It was only when I got to the window that they decided to tell me their milkshake machine was down. The employee told me I could either get a refund through the app or they could just swap it out for a different item. I said I'd pull over and figure it out. After about 10 minutes of wrestling with their useless app, which just kept telling me to go back to the store, I gave up and went through the drive-thru again to just ask for the replacement item they offered. This time, the story completely changed. A woman, who had snot literally dripping down her nose, played dumb and told me they would NOT give me a replacement. She insisted the only way was through the app, even after I explained it wasn't working. She claimed they "don't even get the money" from app sales, so it wasn't their problem. They told me to "call in," but of course, there's no number in the app. I had to go to their website to find a contact number and ended up on hold for over 30 minutes. This whole process feels like theft. Their goal is to take your money and make it such a hassle to get a refund that you'll just give up on your five dollars. It is not the customer's job to solve your internal accounting problems. A good store would just give me the replacement and figure out the money on their end later. To top it all off, my turkey sandwich was dry. The food didn't even come close to redeeming this terrible location. I used to defend Arby's, but now I fully get the hate.