Whataburger

3.7
2581 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
11025 SHADOW CREEK PKWY, PEARLAND, TX
77584, United States

Hours

Reviews

3.7
2,555 reviews
5 stars
1,193
4 stars
483
3 stars
231
2 stars
150
1 star
498

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed; while some employees like Marecela and Pete received praise for their attentiveness and friendliness, others faced complaints about rudeness and inefficiency.

Wait Times

Many customers reported long wait times in both drive-thru and dine-in, with some experiencing delays of over 30 minutes for their orders.

Food Quality

Food quality received positive remarks for being fresh and hot, but there were also complaints about cold food and incorrect orders.

Staff Attitude

While some staff were noted for their excellent customer service, others were criticized for being rude or unhelpful, indicating inconsistency in employee behavior.
  • NC
    Nancy Cabrera
    6 days ago
    5.0
    Manager Zoraida is excellent. She has a great attitude, understands the management system well, and always makes things right for customers. Her passion for management truly shows, and she creates a great and enjoyable lunchtime experience. When I see she’s working, I know the food will be on point.
  • LT
    Leticia Tavera
    Jan 5, 2026
    5.0
    I give this whataburger a five star because the service I received was outstanding. The employees were nice and my food was made fast and tasty.
  • MF
    Mireya frausto
    Jan 5, 2026
    5.0
    Great friendly customer service! My food was hot & ready just how I like it! Marcela was very friendly & nice she even told me about the whataburger rewards app how I can earn points to reward myself with good deals! It’s a New Year & New Raise for the employees they work very hard !
  • EE
    eves
    Jan 3, 2026
    1.0
    Came in at 11, they have 2 drive thru lanes open but somehow they were only helping out customers on lane 2 , when it came to my lane , they just helped out the car in front of me and did not greet or helped me out . They helped out 5 cars before me, and I was waiting there for 20 minutes already . Nobody HELPED ME OUT for over 25 minutes , I even had cars behind me , so I had to reverse back and leave . (they didn’t have no sign that one of the drive through lanes was closed). not sure if they only wanted to help out cars from one lane , but they could’ve had a sign or at least acknowledge that I was there waiting for more than 25 minutes . terrible service, all it could’ve taken them to say was “hi welcome to whataburger i’ll be right with you”. just ignored us completely .
  • AA
    A (Anava)
    Dec 16, 2025
    5.0
    There was a time about a year ago that the service was terrible with delays and the kids working the back were just playing around not focused. It seems like they must have a different manager since then because the service is now good. The meal is always on time when I order on the app which is most of the time. Seems like the they've gotten a mature, and I'm not referring to age, staff. The people working there now seem serious about service. Of course, staffing at any fast food place is fluid, but right now as I write this review, it is good. I like basing the food review on the temperature of the fries. A good fast food always serves the fries when the food is being picked up, not any earlier. If it's done early, they sit in the bag getting soggy while the customer shows up to get their food. At least right now, I recommend this location. If the service changes, I'll make amendments to this review.

Frequently Asked Questions About Whataburger

What are the operating hours for Whataburger in Pearland, TX?

Whataburger in Pearland, TX is open 24 hours a day, 7 days a week, but holiday hours might differ.

What types of pickup and delivery services does Whataburger in Pearland offer?

Whataburger offers in-store pickup, curbside pickup, and delivery services.