Saltgrass Steak House

Reviews

• DW

  Dereck W-R

  1 day ago
  4.0
  The steak could have used a little more seasoning definitely should not have to or want to use steak sauce
• DS

  drea sendejas

  2 days ago
  2.0
  My wife and I come to this saltgrass all the time. This time, it was not it.. I got a drink from the bar.. watered down, after I said something about it being watered down there was no offer to remake my drink, just to be brought more syrup.. Then our entrees came out and the shrimp was cold to the touch.. and my wife’s steak was rare instead of medium like we asked for. When we spoke with the manager she was not genuine and even stood around to ensure that we did not eat the food THAT WE COMPLAINED ABOUT. Almost as if we were the problem. Very disappointed.
• SS

  Samona Sanders

  3 days ago
  2.0
  We are Landry. Club members so when we arrived without a reservation, we were seated within a short time which was very nice. That was about the extent of the positive remarks I have for our dining experience. We ordered well done steak with no pink and received a steak very very pink red. My son ordered a chicken fried steak that was semi bloody and very very pink. It took awhile to get our waitress’ attention then the manager told us she agreed this was extremely undercooked and sent it back to be recooked. This again took forever. In the meantime we had to hunt down another waitress to refill our drinks. When the food did arrive our waitress walked to the table right next to us and not once asked if we were satisfied with the food. We had to ask another waitress for steak sauce that never came out when requested the first time. When we got the bill it was not comped at all. No discount whatsoever. We politely explained that we did not believe that we should pay full price for food that was that undercooked and having to wait another 25 min for food. The bill was then taken back and finally discounted . I will not be revisiting this establishment.
• BB

  B

  6 days ago
  1.0
  EVEN THOUGH I'M 5 MINUTES AWAY FROM THIS LOCATION I STOPPED GOING THERE MONTHS AGO BECAUSE OF THE CUSTOMER SERVICE. I DECIDED TO GIVE HIM A TRY AGAIN. I CALLED AND PLACED AN ORDER AND THE TO GO PERSON TOLD ME SOMETHING COMPLETELY DIFFERENT THAT THEY COULD DO WHEN THEY PLACE MY ORDER. WHEN I GOT THERE MY TOTAL WAS COMPLETELY DIFFERENT. THE MANAGER MADDIE, WAS THE SAME WAY SHE WAS BEFORE, CAME AND TOLD ME SHE COULD NOT HONOR A PARTICULAR PRICE EVEN THOUGH THE TO GO PERSON TOLD ME THEY COULD DO THAT PRICE. SHE HAD TO GO AND ASK HER TO GO PERSON TO MAKE SURE I WAS NOT MAKING IT UP AND SHE VERIFIED HE DID GIVE ME THAT PRICE SO THEN SHE SAID SHE WOULD CHANGE IT. THEN SHE LOOKED IN MY BAG AND SAID I HAVE TO PAY EXTRA FOR THE SOUP EVEN THOUGH THE TO-GO PERSON TOLD ME I DIDN'T HAVE TO. SO SHE REMOVED THE SOUP AND LOOK THROUGH MY ORDER TO MAKE SURE I WASN'T GETTING ANYTHING EXTRA. ITS 9:40PM, GETTING READY TO CLOSE SO WAS SHE GOING TO THROW THE SOUP AWAY OR EAT OT HERSELF! THAT'S THE CUSTOMER SERVICE I GET FOR BEING A LOYALTY MEMBER. WHEN I WAS GOING THERE FIVE TIMES A WEEK I WAS NOT GETTING GOOD CUSTOMER SERVICE SO I STOPPED GOING THERE FOR MONTHS AND IT'S EXACTLY THE SAME THING THAT HAPPENED TODAY. MADDIE MICROMANAGES MY ORDERS. THE TO GO PEOPLE KNOW ME AND HOW OFTEN I GO THERE AND I TIP WELL. AND THIS TO-GO PERSON TOLD ME THEY WERE GETTING READY TO CLOSE AND HE DIDN'T HAVE AN ISSUE GIVING ME THE SOUP SINCE I HADN'T BEEN THERE FOR SO LONG. IT WAS NO REASON FOR MADDIE TO LOOK THROUGH MY ORDER AND TAKE THINGS OUT. DID YOU GO PERSON WAS NOT GIVING ME EXTRA STEAK OR SHRIMP, JUST A STUPID SMALL SIDE OF SOUP! I'M A EDUCATED PROFESSIONAL WOMAN WORKING IN A HOSPITAL TAKING CARE OF PATIENTS WORKING 12 HOUR SHIFTS. I GIVE THIS RESTAURANT BUSINESS AND MADDIE DOESN'T VALUE ME AS A REGULAR CUSTOMER. I'M NOT SOME HOMELESS PERSON OFF THE STREET, I'M A PROFESSIONAL WOMAN AND I FEEL INSULTED WHEN SOMEONE TRIES TO SHOW THAT THEY'RE IN CONTROL AND IN CHARGE BY THEIR INSECURITY. I DESERVE BETTER CUSTOMER SERVICE FOR THE AMOUNT OF MONEY I PAY FOR! SO AGAIN I KNOW TO LEAVE THIS LOCATION ALONE BECAUSE THEY HAVEN'T CHANGED 6 MONTHS LATER!
• VA

  Violet Alexandre

  Dec 24, 2025
  2.0
  We had a very difficult dining experience here, and it’s hard to write this review because both our server, Cedric, and the general manager genuinely tried to manage the situation. Unfortunately, one issue followed another, and the evening never really recovered. We arrived at 5:30 pm and did not receive our first appetizers until 6:45 pm. It began with drink orders that were prepared incorrectly. A dry martini came out the opposite of requested, and a Maker’s Mark Manhattan was served over ice and completely watered down. To the staff’s credit, the drinks were corrected, but that process took about 30 minutes. I was ordering from the gluten free menu due to food sensitivities. I ordered a shrimp cocktail, only to be told nearly half an hour later that there was an error on the menu and the restaurant did not actually have shrimp cocktail available. This left me with only one appetizer option, which unfortunately contained cheese and was pre made, so I could not eat it. The kitchen did make an exception and prepared crab meat for me, which I appreciated. There was also a concerning safety incident when one of my son’s appetizers was brought out in a very hot skillet and the tray was handed directly to him. He was thankfully not burned, but it was a very close call. The plate was taken back to add a handle protector, and then the appetizer was forgotten entirely. I had to remind the staff, and it ultimately arrived at the same time as his entrée. Throughout the night, Cedric continued trying to correct issues as they arose, but the problems kept stacking up. We did not receive our entrées until about 7:30 pm. By that point, my children were exhausted, and I ended up leaving early with them while the rest of the party stayed. I ordered the red snapper prepared gluten free from the main menu, and I want to note that it was excellent. Truly delicious, and unfortunately the only real bright spot of the evening. The server and manager made efforts to make amends, including comping a glass of wine and offering dessert on the house, which was appreciated. Still, after such a long wait and so many missteps, it was hard for those gestures to offset the overall experience. I believe the staff genuinely cared and was doing their best, but the operational issues made this a very challenging and disappointing night out.

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